SupportWorld Articles: January/February 2010
SupportWorld Articles: January/February 2010
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2010: Journey Into The Unknown A Voyage Of Discovery For The Service Desk. What will be the hot issues that turn on the after-burners for IT service and support in 2010 and beyond? |
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Unstoppable Force Businesses are getting all of a twitter as social networking increasingly invades their space. What are the pros and cons behind this ever expanding phenomenon? |
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Virtual Tour... De Force! Virtualisation is capturing the minds of businesses everywhere. But what exactly is it - and what can it deliver to the support desk? |
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Latest Service Desk Trends Revealed The findings from SDI's latest Service Desk Benchmarking Trends Survey have just been revealed, offering an exclusive insight into the business practices and metrics within the industry |
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How to retain and recruit in a recovery (part 2) In the last edition of Support World we looked at ways to engage with your team, getting closer to them through good old fashioned face to face talking. This time we are looking at one of the biggest challenges that will face organisations as we come out of recession |
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Service Desk Profile: The Internet Group This month SupportWorld talks to The Internet Group. If you'd like us to feature your service desk please email editor@supportworld.co.uk |
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The Future Is Bright The secret to achieving integrated service management success... Reaching the shortlist for the 2009 Retail Systems Awards 'IT Project of the Year' was a brilliant accolade for the high street optical retailer Vision Express. |
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