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SupportWorld Magazine
May/ June Front Cover

Remote Control

Working away from base comes of age for the service desk

    

    Download the May/June 2010 electonic magazine here

 

Online Resources

Welcome

SupportWorld is the only publication to focus specifically on the issues that affect the service desk and IT support industry. The magazine is published bi-monthly by SDI, the industry body for service desk and IT support professionals.

Each issue of SupportWorld covers a mix of People, Process and Technology issues through case studies, feature articles and interviews with key industry figures as well as information on events and training courses.

> Download the latest edition online

> Browse the SupportWorld archive

> Read the hottest feature articles

 

Feature Articles

Tower Bridge57x57

Bridge The Gap - Now!  

> download

 Scales57x57 The Great, The Good, The Downright Bad    
> download
Green Laptop57x57 How To 'Make Your Service Desk Green' 
> download

Book Club

Loved your last book... But what are you going to read next?

Our book club regularly review a range of books to help you find your next great read!      

 Book Cover JanFeb

This month's featured book: 'Quality Service, Competitive Business: Setting the Standard in Customer Service', by Howard Kendall

> Read the full book review here


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