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- "Mike, Sorry the article disappointed, it was supposed to introduce some of the themes rather than explor..." - servicedesk360
- "Well after seeing this as a link from an email I was expecting rather more of a debate arround Social Media..." - MIke
- "Speaking as an IT support practice consultant, perhaps the reason why only 50% of businesses use metrics to..." - Noel Bruton
- "Hi Liz, We were very pleased that the prize was won by such a worthy winner and your happy reaction gave t..." - catherine staite
- "I agree with Matt, ITIL is a toolset / framework. what i'm seeing here is what as always been the topic com..." - geoff Cox
Rudderless IT part 2 – plotting a new course for ITSM
In part one of our investigation into ‘Rudderless ITSM’ and what should be steering the industry to more prosperous waters, we considered the changing role of ITIL, the importance of service management tools and the need f...
Get the free SITS13 whitepaper – are we measuring the right things?
The SITS13 official show whitepaper – called ‘Demonstrating service desk value through more meaningful metrics’ will be given for free to attendees of the Breakfast Briefing on Tuesday 23rd April, who will also witnes...
Gartner headlining SITS13 part four: Building A Perfectly Balanced Service Desk
Gartner, the world’s leading information technology research and advisory company, is headlining the SITS13 keynote programme. ServiceDesk360 previews the four keynote events spearheaded by Gartner, focussing on a panel...
The age of the customer – and why service desks must take notice
The perceived boundaries and differences between external customer service and internal customer support have largely vanished, with a competitive market meaning they must learn from each other to solve business challenges. Nei...
SITS13 preview part 3 – join the industry’s biggest stars
Alongside a stacked education programme, which includes for the first time keynote sessions from Gartner, SITS13 also offers myriad opportunities to learn directly on the showfloor. LANDesk invites visitors to stand 400 to ...
SITS13 preview part 2: technology showcase
The Service Desk and IT Show (SITS) brings together the brightest and boldest ITSM technology providers in Earl’s Court London (23-24 April). Part one of our preview focused on the new comers, this article looks at what th...
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