Please login to view the directory.
- "Mike, Sorry the article disappointed, it was supposed to introduce some of the themes rather than explor..." - servicedesk360
- "Well after seeing this as a link from an email I was expecting rather more of a debate arround Social Media..." - MIke
- "Speaking as an IT support practice consultant, perhaps the reason why only 50% of businesses use metrics to..." - Noel Bruton
- "Hi Liz, We were very pleased that the prize was won by such a worthy winner and your happy reaction gave t..." - catherine staite
- "I agree with Matt, ITIL is a toolset / framework. what i'm seeing here is what as always been the topic com..." - geoff Cox
SITS day 1 – latest show news
More than 85 vendors are showing their latest and greatest at SITS13 starting today, here’s a summary of the day one news announcements. Certero is demonstrating its newly launched AssetStudio v4 on Stand 609. Describ...
SITS13 breakfast briefing – laying down the metrics gauntlet
The scale of the ITSM metrics challenge was starkly illustrated at the first session of SITS13, with the majority of the breakfast briefing audience admitting they don’t yet produce reports which show business value. Illu...
ITSM that offers ship-shape deployment
Marine terminal operator DP World has announced the deployment of ITSM software from Marval as part of a refresh of its IT processes and systems, with the aim of improving efficiency and customer service. DP World runs more ...
Housing charity selects Kaseya for remote support
Faced with the challenge of supporting 600 users across 48 sites with an IT team of five has led charity and housing association Framework to take advantage of ITSM tools from Kaseya. Framework has recently expanded the servic...
ITIL: from theory into practice
An ITIL foundation course book which helps readers put the theory of the best practice framework into practice has been released by IT Governance Publishing. Penned by renowned ITIL expert Claire Agutter, the book entitled ITI...
Stop the press: latest SITS13 news
With the Service Desk and IT Support Show (SITS13) just days away, we round-up the last minute announcements, including extra opportunities to win prizes and receive free research. Stand 200 will find Sunrise Software previewi...
Copyright © 2013 ServiceDesk360 All Rights Reserved.