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Technology dramatically reduces support calls for Ubisoft

Two-thirds of calls to the service desk of video game manufacturer Ubisoft are being satisfactorily answered by automated voice technology. The automated system links into Ubisoft’s existing knowledge base and changes the...

Your password must contain a mix of 15 letters and 19 numeric characters.

Even security specialists can’t keep track of their access codes. If you’ve ever become frustrated when trying to remember the right combination of letters and figures to access a device, website or application, tak...

Community-led support could slash service costs by 50 per cent

Organisations that incorporate peer-to-peer community support could reduce costs to serve by 50 per cent, but will damage relationships with users if they blunder the integration. Research by Gartner has found that support cal...

Kaseya attempts to streamline software deployment

Kaseya claims its imaging and deployment module will allow major application and OS upgrades to take place remotely without overloading network bandwidth. Kaseya says the module, available as part of its ITSM suite, will be esp...

Naked service desk bare essentials webinar – 18th April 11am

With myriad new technologies and channels to support, it’s easy to forget that the core function of the service desk is to support customers. That’s the view of Citrix Online, which says that while the way we service our ...

Police join forces to improve IT

A move to consolidate and improve IT within the UK’s police service has seen the creation of police ICT company ltd, with the mission of streamlining 2000 systems used by the nation’s 43 forces. The company, a joint ven...

Technology dramatically reduces support calls for Ubisoft

Your password must contain a mix of 15 letters and 19 numeric characters.

Community-led support could slash service costs by 50 per cent

Kaseya attempts to streamline software deployment

Naked service desk bare essentials webinar – 18th April 11am

Police join forces to improve IT

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Technology dramatically reduces support calls for Ubisoft

Your password must contain a mix of 15 letters and 19 numeric characters.

Community-led support could slash service costs by 50 per cent

Kaseya attempts to streamline software deployment

Naked service desk bare essentials webinar – 18th April 11am

Police join forces to improve IT

Supporters

Latest Tweets

Sign up to our newsletter