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Glastonbury Festival goes 4G in UK first
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Ferrari selects Kaspersky to help protect drivers
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Lessons from SITS13 part 2
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xMatters announces new CTO as executive team grows
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Cloud to become primary ITSM delivery method
Industry Updates
Glastonbury Festival goes 4G in UK first
Those attending the 2013 Glastonbury festival will be able to take advantage of improved mobile data speeds as EE reveals plans to install the first ever temporary dedicated 4G network on the Somerset site. A far cry from the first event where free milk was offered to ticket holders, festival goers will now be able to upload [...]
Company News
Ferrari selects Kaspersky to help protect drivers
Sports car manufacturer and Formula One team Ferrari has announced the deployment of IT security software from Kaspersky Lab to protect its IT estate. Ferrari required a security solution that would protect not only office PC’s and mobile devices, but also the computers controlling production lines used to construct road cars and protect processes used to [...]
Featured Articles
Lessons from SITS13 part 2
It’s the turn of Duncan Watkins to chronicle his journey through SITS13, taking in presentations from John Lewis, Barclay Rae, Kaimar Kaur and…Catwoman? ITSM – the John Lewis way presented by Simon Skelton The John Lewis Partnership has gone through an enormous amount of change over the last 10 years. The driving force behind these [...]
Company News
xMatters announces new CTO as executive team grows
Communications and business continuity systems provider xMatters has announced that Abbas Haider is to take up the new position of chief technology officer (CTO), having recently served as the company’s technology evangelist. Mr Haider has more than 15 years experience in systems engineering, technical marketing, and sales, and will be responsible for driving innovation across [...]
Company News
Cloud to become primary ITSM delivery method
Founder of SysAid Technologies Israel Lifshitz says that more than three-quarters of customers will be adopt cloud by the end of the year, supporting the predication with figures show that his company’s cloud ITSM sales had tripled for the company since 2012. The primary drivers towards cloud adoption include cost savings, faster deployment, and scalability [...]
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The big picture – SDITS preview
You may have already read our preview of the ServiceDesk show, but full details, including the timings of all the seminars and training sessions and the locations of the exhibitors, are available by clicking the image, which ta...
Building skills – the ServiceDesk360 training survey
Training; everyone acknowledges its importance, but how many businesses offer effective and memorable learning experience to staff? Working in conjunction with Practice IT, we want to find out how good the training given to Ser...
Spring marks ServiceDesk rebirth
Spring has arrived and James West, editor of ServiceDesk360.com explains how the ServiceDesk and IT Support show is a must for businesses who want to capitilise on market conditions which will allow service management to flouri...
ServiceDesk rebirth – part 2
James West presents part 2 of our extensive guide to the ServiceDesk and IT Support show. (Part 1 of this article is here). A whitepaper produced by Hornbill and SDI has become an annual highlight, tapping into the industry zei...
Service desk evolves into business hub
The steady increase in the number of businesses using their service desk to manage non-IT business functions has become a flood, with as many as 80 per cent of businesses maximising their investment in process management techno...
Runshaw college goes to House on the Hill
Runshaw College and its business training centre hopes to deliver an improved service to its IT users by adopting ITIL (IT Infrastructure Library) processes underpinned by a new service desk system. House-on-the-Hill’s Su...
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