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What happened to MITUS?
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Ringing the changes at the Department for Transport
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John Lewis offers a different path towards IT skills
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Glastonbury Festival goes 4G in UK first
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Ferrari selects Kaspersky to help protect drivers
Featured Articles
What happened to MITUS?
Back in 2011 MITUS was poised to save the service desk. So where did it go? At the ServiceDesk show that year, IT support guru Noel Bruton announced that a new version of MITUS (Methodology for IT User Support), his ‘tried and tested’ methodology for designing and managing IT user support was to be made commercially [...]
Company News
Ringing the changes at the Department for Transport
The Department for Transport has announced that Azzuri Communications will provide IP telephony across the organisations 2500 extensions and contact centre, after successfully tendering for the five-year contact worth £1 million. Short-listed bidders installed systems that underwent rigorously tested on site, with Azzuri securing the deal that includes full project management, design and installation, user [...]
Industry Updates
John Lewis offers a different path towards IT skills
Retailer John Lewis has launched a technology apprenticeship programme in a bid to train, recruit, and encourage the next generation of IT professionals. The 18-month course will see trainees assigned to a project team while completing Java programming courses, with the intention of providing school leavers a method of gaining valuable IT skills without necessarily [...]
Industry Updates
Glastonbury Festival goes 4G in UK first
Those attending the 2013 Glastonbury festival will be able to take advantage of improved mobile data speeds as EE reveals plans to install the first ever temporary dedicated 4G network on the Somerset site. A far cry from the first event where free milk was offered to ticket holders, festival goers will now be able to upload [...]
Company News
Ferrari selects Kaspersky to help protect drivers
Sports car manufacturer and Formula One team Ferrari has announced the deployment of IT security software from Kaspersky Lab to protect its IT estate. Ferrari required a security solution that would protect not only office PC’s and mobile devices, but also the computers controlling production lines used to construct road cars and protect processes used to [...]
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IT users play along to their own tune
A third of businesses are unsure whether their policies for using the internet and social media are being adhered to, despite recognising the security threat posed by web savvy staff. A survey by LANDesk released at the Service...
Service Desk show – looking better than ever
We’re here at the Service Desk show (stand 800 if you want to come over and say hello). Early impressions are excellent, the show is very busy and the people we’ve spoken to seem positive about the industry and busi...
IT professionals happy in the clouds
Vivantio has announced that 96 percent of new customers have chosen to employ its service management applications as a cloud based subscription service, rather than a traditional software install . Since the launch of Vivantio ...
SDI announces service big winners
The Service Desk Institute (SDI) has announced the finalists in the IT Service Excellence Awards 2010. The categories and finalists are: IT Service Team Excellence (small team award) Britvic Skills For Care Swinton Group IT Ser...
Phone module ready for launch
Sitehelpdesk.com is launching a computer telephony integration (CTI) module designed to screen-pop customer details onto the helpdesk agent’s screen, potentially reducing call lengths and providing an improved, personalis...
Advantage LANDesk
Service management company LANDesk Software has announced its service desk management software will be used to support internal helpdesk enquires as staff numbers increase from 150 to 5000 during the Wimbledon tennis tournament...
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