Powered by
In The Spotlight
-
What happened to MITUS?
-
Ringing the changes at the Department for Transport
-
John Lewis offers a different path towards IT skills
-
Glastonbury Festival goes 4G in UK first
-
Ferrari selects Kaspersky to help protect drivers
Featured Articles
What happened to MITUS?
Back in 2011 MITUS was poised to save the service desk. So where did it go? At the ServiceDesk show that year, IT support guru Noel Bruton announced that a new version of MITUS (Methodology for IT User Support), his ‘tried and tested’ methodology for designing and managing IT user support was to be made commercially [...]
Company News
Ringing the changes at the Department for Transport
The Department for Transport has announced that Azzuri Communications will provide IP telephony across the organisations 2500 extensions and contact centre, after successfully tendering for the five-year contact worth £1 million. Short-listed bidders installed systems that underwent rigorously tested on site, with Azzuri securing the deal that includes full project management, design and installation, user [...]
Industry Updates
John Lewis offers a different path towards IT skills
Retailer John Lewis has launched a technology apprenticeship programme in a bid to train, recruit, and encourage the next generation of IT professionals. The 18-month course will see trainees assigned to a project team while completing Java programming courses, with the intention of providing school leavers a method of gaining valuable IT skills without necessarily [...]
Industry Updates
Glastonbury Festival goes 4G in UK first
Those attending the 2013 Glastonbury festival will be able to take advantage of improved mobile data speeds as EE reveals plans to install the first ever temporary dedicated 4G network on the Somerset site. A far cry from the first event where free milk was offered to ticket holders, festival goers will now be able to upload [...]
Company News
Ferrari selects Kaspersky to help protect drivers
Sports car manufacturer and Formula One team Ferrari has announced the deployment of IT security software from Kaspersky Lab to protect its IT estate. Ferrari required a security solution that would protect not only office PC’s and mobile devices, but also the computers controlling production lines used to construct road cars and protect processes used to [...]
Sponsors
Keep spending to escape recession
Reinvestment, not penny-pinching, is the key for businesses looking to accelerate as the economy rebuilds. Businesses should reinvest efficiency savings in projects that will win new customers according to research from the Lon...
Partnership focuses on systems lifecycle
“Shared vision” units systems management providers. Systems management vendor KACE is now able to offer its customers remote desktop control thanks to a partnership with remote support specialist Bomgar. The two bus...
Replacing Windows? Pah, never!
A sneak peak at the ServiceDesk360 survey results polled so far shows that Windows might not have its own way for much longer. You’d be forgiven for thinking that our recently launched survey looking at whether alternativ...
Looking for a pay rise? Then move house.
Salary survey reveals the best and worst paying regions for helpdesk professionals. If you want a permanent contract in IT support, head for the south west of England, which offers an average salary of £27,600. But if you work...
Time for a new operating system?
Windows continues to be the operating system of choice for business but with viable alternatives available, and industry heavyweight Google set to wade in, will we reach a point where Microsoft’s dominance is shattered? W...
Caution: article contaminated with controversial ITIL opinion.
Only a brave and foolhardy person would question ITIL. Thankfully, James West is such a person and here he argues why IT support needs more help than it currently gets. The Excellence in User Support initiative announced here b...
Copyright © 2013 ServiceDesk360 All Rights Reserved.