Powered by
In The Spotlight
-
What happened to MITUS?
-
Ringing the changes at the Department for Transport
-
John Lewis offers a different path towards IT skills
-
Glastonbury Festival goes 4G in UK first
-
Ferrari selects Kaspersky to help protect drivers
Featured Articles
What happened to MITUS?
Back in 2011 MITUS was poised to save the service desk. So where did it go? At the ServiceDesk show that year, IT support guru Noel Bruton announced that a new version of MITUS (Methodology for IT User Support), his ‘tried and tested’ methodology for designing and managing IT user support was to be made commercially [...]
Company News
Ringing the changes at the Department for Transport
The Department for Transport has announced that Azzuri Communications will provide IP telephony across the organisations 2500 extensions and contact centre, after successfully tendering for the five-year contact worth £1 million. Short-listed bidders installed systems that underwent rigorously tested on site, with Azzuri securing the deal that includes full project management, design and installation, user [...]
Industry Updates
John Lewis offers a different path towards IT skills
Retailer John Lewis has launched a technology apprenticeship programme in a bid to train, recruit, and encourage the next generation of IT professionals. The 18-month course will see trainees assigned to a project team while completing Java programming courses, with the intention of providing school leavers a method of gaining valuable IT skills without necessarily [...]
Industry Updates
Glastonbury Festival goes 4G in UK first
Those attending the 2013 Glastonbury festival will be able to take advantage of improved mobile data speeds as EE reveals plans to install the first ever temporary dedicated 4G network on the Somerset site. A far cry from the first event where free milk was offered to ticket holders, festival goers will now be able to upload [...]
Company News
Ferrari selects Kaspersky to help protect drivers
Sports car manufacturer and Formula One team Ferrari has announced the deployment of IT security software from Kaspersky Lab to protect its IT estate. Ferrari required a security solution that would protect not only office PC’s and mobile devices, but also the computers controlling production lines used to construct road cars and protect processes used to [...]
Sponsors
Police service desk hits multi-million pound snag
A human resources service desk designed to reduce the cost of managing 52000 Metropolitan Police Service (MPS) staff is 10 million pounds over budget and six months behind schedule. The Times newspaper says there is no estimate...
Are ITIL and the ServiceDesk making the right connections – exclusive research
The relationship between ITIL and the ServiceDesk is not always easy, and great strides have been made in recent years to bring the technology in line with best practice processes. But has enough been done to improve ServiceDes...
Cloud vendors missing opportunity?
A study of 41 cloud vendors by analyst Yankee Group has revealed the majority offering poor guarantees and limited financial cover in the event of service failure. The research, which includes examination of software giants suc...
Council looks to 30K saving
Nottingham County Council hopes to reduce IT support and maintenance costs after implementing Hornbill’s Supportworks service management software. The council has chosen Supportworks to replace three systems previously us...
Less cute, more results says Dell KACE managing director
IT needs to deliver provable results, not bombard businesses with new functionality which they don’t need. Speaking at the Service Desk Show, EMEA managing director of Dell KACE Jim Docherty (pictured) says that demystify...
"No, we’re not giving you any training, you’ll leave if we do"
IT professionals say that businesses are unwilling to invest money in their training for fear they will take the skills acquired and move to a competitor. That’s the opinion of the ServiceDesk360.com readers who have resp...
Copyright © 2013 ServiceDesk360 All Rights Reserved.