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Ringing the changes at the Department for Transport
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John Lewis offers a different path towards IT skills
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Glastonbury Festival goes 4G in UK first
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Ferrari selects Kaspersky to help protect drivers
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Lessons from SITS13 part 2
Company News
Ringing the changes at the Department for Transport
The Department for Transport has announced that Azzuri Communications will provide IP telephony across the organisations 2500 extensions and contact centre, after successfully tendering for the five-year contact worth £1 million. Short-listed bidders installed systems that underwent rigorously tested on site, with Azzuri securing the deal that includes full project management, design and installation, user [...]
Industry Updates
John Lewis offers a different path towards IT skills
Retailer John Lewis has launched a technology apprenticeship programme in a bid to train, recruit, and encourage the next generation of IT professionals. The 18-month course will see trainees assigned to a project team while completing Java programming courses, with the intention of providing school leavers a method of gaining valuable IT skills without necessarily [...]
Industry Updates
Glastonbury Festival goes 4G in UK first
Those attending the 2013 Glastonbury festival will be able to take advantage of improved mobile data speeds as EE reveals plans to install the first ever temporary dedicated 4G network on the Somerset site. A far cry from the first event where free milk was offered to ticket holders, festival goers will now be able to upload [...]
Company News
Ferrari selects Kaspersky to help protect drivers
Sports car manufacturer and Formula One team Ferrari has announced the deployment of IT security software from Kaspersky Lab to protect its IT estate. Ferrari required a security solution that would protect not only office PC’s and mobile devices, but also the computers controlling production lines used to construct road cars and protect processes used to [...]
Featured Articles
Lessons from SITS13 part 2
It’s the turn of Duncan Watkins to chronicle his journey through SITS13, taking in presentations from John Lewis, Barclay Rae, Kaimar Kaur and…Catwoman? ITSM – the John Lewis way presented by Simon Skelton The John Lewis Partnership has gone through an enormous amount of change over the last 10 years. The driving force behind these [...]
Sponsors
Proactive service impossible if you just log incidents says Dell KACE chief
IT service desks will never be proactive without a deeper understanding of, and integration with, the myriad business elements which affect the tasks it carries out. Rob Meinhardt, president of systems management Dell KACE, tol...
Increase customer satisfaction and loyalty while lowering costs – free webinar
Free webinar from GoToAssist, 22 June 1500hrs. For customers, the only thing better than having their problem resolved on initial contact is not having the problem in the first place. The goal of first-contact resolution (FCR) ...
Council staff part of the success story
East Dorset District Council says it has reduced it’s help desk backlog and improved the response time for support requests by 15 and 20 percent respectively with the implementation of Numara’s Track-It! Software. T...
Support software to ensure confidentiality
The International Baccalaureate has replaced a manual system for managing help requests to its finance department with House-on-the-Hill’s SupportDesk software. International Baccalaureate, which offers a curriculum taugh...
360 product round-up
Compliance support, desktop management and self-service were among the issues addressed by products at the Service Desk and IT Support Show, here is a round-up of recent developments. Codework has announced UK distribution righ...
Police service desk hits multi-million pound snag
A human resources service desk designed to reduce the cost of managing 52000 Metropolitan Police Service (MPS) staff is 10 million pounds over budget and six months behind schedule. The Times newspaper says there is no estimate...
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