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What happened to MITUS?
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Ringing the changes at the Department for Transport
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John Lewis offers a different path towards IT skills
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Glastonbury Festival goes 4G in UK first
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Ferrari selects Kaspersky to help protect drivers
Featured Articles
What happened to MITUS?
Back in 2011 MITUS was poised to save the service desk. So where did it go? At the ServiceDesk show that year, IT support guru Noel Bruton announced that a new version of MITUS (Methodology for IT User Support), his ‘tried and tested’ methodology for designing and managing IT user support was to be made commercially [...]
Company News
Ringing the changes at the Department for Transport
The Department for Transport has announced that Azzuri Communications will provide IP telephony across the organisations 2500 extensions and contact centre, after successfully tendering for the five-year contact worth £1 million. Short-listed bidders installed systems that underwent rigorously tested on site, with Azzuri securing the deal that includes full project management, design and installation, user [...]
Industry Updates
John Lewis offers a different path towards IT skills
Retailer John Lewis has launched a technology apprenticeship programme in a bid to train, recruit, and encourage the next generation of IT professionals. The 18-month course will see trainees assigned to a project team while completing Java programming courses, with the intention of providing school leavers a method of gaining valuable IT skills without necessarily [...]
Industry Updates
Glastonbury Festival goes 4G in UK first
Those attending the 2013 Glastonbury festival will be able to take advantage of improved mobile data speeds as EE reveals plans to install the first ever temporary dedicated 4G network on the Somerset site. A far cry from the first event where free milk was offered to ticket holders, festival goers will now be able to upload [...]
Company News
Ferrari selects Kaspersky to help protect drivers
Sports car manufacturer and Formula One team Ferrari has announced the deployment of IT security software from Kaspersky Lab to protect its IT estate. Ferrari required a security solution that would protect not only office PC’s and mobile devices, but also the computers controlling production lines used to construct road cars and protect processes used to [...]
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Hornbill workshops show ITIL Version 3 opening move
Service management expert Malcolm Fry will be headlining a series of events by Hornbill designed to offer guidance on the implementation of ITIL Version 3. The workshops are directed towards managers in service delivery, suppor...
House on the Hill shoots and scores
Software manufacturer House on the Hill is celebrating a fine season for its football league customers by holding its next user conference at Craven Cottage, home of Fulham FC. Fulham, which has used the SupportDesk tool to man...
Service desk secure despite cut-backs
More than half of service desk managers in the public sector believe that their role will not change under the government’s proposition to cut spending by 20 per cent, according to a survey carried out by RMS Services. Th...
Service focus leads to HP cutting 9000 jobs
HP is planning to axe 9000 jobs as it embarks on a one billion dollar programme to create automated data centres and expand its Enterprise Services division. The IT giant plans to host enterprise software for its customers, wit...
Google to ditch Windows
Search engine giant Google is to stop staff using Windows due to growing security concerns, and migrating towards other systems such as Mac OS and Linux. According to the Financial Times, Google employees have traditionally bee...
Government to freeze public sector IT spending?
IT projects worth more than a one million pounds will be banned as the incoming coalition government pledges to slash the public service IT bill by 95 million pounds this year. Becta, the government agency which promotes the us...
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