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What happened to MITUS?
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Ringing the changes at the Department for Transport
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John Lewis offers a different path towards IT skills
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Glastonbury Festival goes 4G in UK first
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Ferrari selects Kaspersky to help protect drivers
Featured Articles
What happened to MITUS?
Back in 2011 MITUS was poised to save the service desk. So where did it go? At the ServiceDesk show that year, IT support guru Noel Bruton announced that a new version of MITUS (Methodology for IT User Support), his ‘tried and tested’ methodology for designing and managing IT user support was to be made commercially [...]
Company News
Ringing the changes at the Department for Transport
The Department for Transport has announced that Azzuri Communications will provide IP telephony across the organisations 2500 extensions and contact centre, after successfully tendering for the five-year contact worth £1 million. Short-listed bidders installed systems that underwent rigorously tested on site, with Azzuri securing the deal that includes full project management, design and installation, user [...]
Industry Updates
John Lewis offers a different path towards IT skills
Retailer John Lewis has launched a technology apprenticeship programme in a bid to train, recruit, and encourage the next generation of IT professionals. The 18-month course will see trainees assigned to a project team while completing Java programming courses, with the intention of providing school leavers a method of gaining valuable IT skills without necessarily [...]
Industry Updates
Glastonbury Festival goes 4G in UK first
Those attending the 2013 Glastonbury festival will be able to take advantage of improved mobile data speeds as EE reveals plans to install the first ever temporary dedicated 4G network on the Somerset site. A far cry from the first event where free milk was offered to ticket holders, festival goers will now be able to upload [...]
Company News
Ferrari selects Kaspersky to help protect drivers
Sports car manufacturer and Formula One team Ferrari has announced the deployment of IT security software from Kaspersky Lab to protect its IT estate. Ferrari required a security solution that would protect not only office PC’s and mobile devices, but also the computers controlling production lines used to construct road cars and protect processes used to [...]
Sponsors
LiveTime adds another piece to ITIL jigsaw
The Pink Verify seal of approval for release/deployment and financial management means that LiveTime’s service management software is now certified against 11 ITIL (IT Infrastructure Library) processes. Financial manageme...
Remote support…without the downsides?
Netviewer claims to have taken remote support to the next level, with the latest version of its technology promising to deliver excellent performance over any network and integrity of sound even during overseas or VOIP (Voice O...
Music royalty specialist tunes into best practice
PRS for Music, the music royalty collection service, says it has reduced IT costs and minimised risk by implementing key ITIL (IT Infrastructure Library) processes and buying 100 licences of Hornbill’s IT service manageme...
Are Apple and Google creating IT anarchy?
With the rise in popularity of devices like the Apple iPhone, Google Android and other smart phones, what has been the service desk experience? Are you required to provide support, is the use of such devices in a work environme...
The Inevitable Football Analogy – Noel Bruton
Noel Bruton explains what the failure of an apparently talented and, until recently, successful English football team can teach us about managing IT staff. As one who enjoys watching football, I was of course disappointed by En...
Gartner scales back IT spending growth predications
Only those IT projects deemed business critical will be funded this year, as doubts linger as to whether the economy has truly recovered. Industry analyst Gartner has responded to growing pessimism regarding the end of the rece...
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