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What happened to MITUS?
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Ringing the changes at the Department for Transport
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John Lewis offers a different path towards IT skills
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Glastonbury Festival goes 4G in UK first
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Ferrari selects Kaspersky to help protect drivers
Featured Articles
What happened to MITUS?
Back in 2011 MITUS was poised to save the service desk. So where did it go? At the ServiceDesk show that year, IT support guru Noel Bruton announced that a new version of MITUS (Methodology for IT User Support), his ‘tried and tested’ methodology for designing and managing IT user support was to be made commercially [...]
Company News
Ringing the changes at the Department for Transport
The Department for Transport has announced that Azzuri Communications will provide IP telephony across the organisations 2500 extensions and contact centre, after successfully tendering for the five-year contact worth £1 million. Short-listed bidders installed systems that underwent rigorously tested on site, with Azzuri securing the deal that includes full project management, design and installation, user [...]
Industry Updates
John Lewis offers a different path towards IT skills
Retailer John Lewis has launched a technology apprenticeship programme in a bid to train, recruit, and encourage the next generation of IT professionals. The 18-month course will see trainees assigned to a project team while completing Java programming courses, with the intention of providing school leavers a method of gaining valuable IT skills without necessarily [...]
Industry Updates
Glastonbury Festival goes 4G in UK first
Those attending the 2013 Glastonbury festival will be able to take advantage of improved mobile data speeds as EE reveals plans to install the first ever temporary dedicated 4G network on the Somerset site. A far cry from the first event where free milk was offered to ticket holders, festival goers will now be able to upload [...]
Company News
Ferrari selects Kaspersky to help protect drivers
Sports car manufacturer and Formula One team Ferrari has announced the deployment of IT security software from Kaspersky Lab to protect its IT estate. Ferrari required a security solution that would protect not only office PC’s and mobile devices, but also the computers controlling production lines used to construct road cars and protect processes used to [...]
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ITIL – impractical, unhelpful and doomed?
Noel Bruton explains why ITIL’s days are numbered, and introduces a series of articles which cover everything about effective IT support that is missing from the ITIL books. The news as reported on ServiceDesk360 about ho...
Cloud savings will lead to higher quality of service
The majority of businesses are investigating the potential of cloud to help control costs, rather than create more a flexible IT infrastructure. 63 per cent of respondents to a live poll carried out during an SDI web event admi...
The ITIL free-for-all begins?
ITIL has abandoned its independent roots, with the original guardians of the best practice framework no longer supporting further development, and the continued success of a certification scheme indicating that ITIL has become ...
Little progress in attracting women to IT
Attempts to attract more women to IT are failing, with 95 per cent of respondents to a survey at the 360 IT exhibition saying their businesses could do more to readdress the employment balance. Currently, just 20 per cent of th...
All smiles for Apple helpdesk customers
Apple has the best telephone helpdesk of all major computer manufacturers, topping a study by laptopmag.com for the third straight year. Testers posed a number of identical questions to each manufacturer’s helpdesk, and A...
IT must embrace the light of chaos, not create more processes
A report by Gartner suggests working practices are becoming more chaotic and spontaneous, meaning that IT teams will have to reduce their reliance on strict processes and instead embrace flexibility. Tom Austin, vice president ...
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