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Banks struggling with outdated IT systems
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Why the ‘single standard’ for mobile support is broken
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Social IT support strikes back – planning for change
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Technology masterclass – perfecting remote support
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IT managers struggle to keep up with tech developments
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Banks struggling with outdated IT systems
Financial institutions in Europe are stunting their own growth by relying on outdated IT, with a study from Infosys-Finacle finding that 75 per cent of banks are making it difficult to add new products and services because of antiquated core systems. While these core systems are essential for recording and managing transactions, 80 per cent of [...]
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Why the ‘single standard’ for mobile support is broken
Organisations must rip up the ‘single standard’ for managing BYOD (Bring Your Own Device) and create a multi-tiered approach which states what services are offered to each device. As previously reported by ServiceDesk360, BYOD policies are causing headaches for IT staff. Describing the cultural change which much take place to manage this problem as ‘managed [...]
Featured Articles
Social IT support strikes back – planning for change
According to SDITS12 general consensus, topics don’t get hotter or more controversial than social IT support. Maff Rigby of IT SmartDesk proved to be voice of reason at the event, discussing strategies for making social IT a reality. In this follow up to his popular article introducing the concept of social IT support, he explains why [...]
Company News
Technology masterclass – perfecting remote support
To maintain its reputation for offering class-leading IT support, UK-based Pure Technology began investigating remote support in 1997. Explaining how Pure worked with Bomgar to overcome concerns regarding remote IT support accountability, traceability and security, this case study details the creation of an integrated service offering which meets the high expectations of customers.
Industry Updates
IT managers struggle to keep up with tech developments
IT bosses are struggling to support the plethora of personal mobile devices appearing in the workplace, with a study by LANDesk showing 96 per cent of managers reporting that staff are now using more than one computing device, but only 75 per cent are actually supporting multiple devices. The research indicates that technology is developing at a [...]
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Caution: article contaminated with controversial ITIL opinion.
Only a brave and foolhardy person would question ITIL. Thankfully, James West is such a person and here he argues why IT support needs more help than it currently gets. The Excellence in User Support initiative announced here b...
Summer breeze, not always benign
Holidays and absences throw up challenges for all support teams, so contribute to research which will help create strategies for overcoming difficulties.The summer holidays can be a testing time for support departments with sta...
How to avoid a 'Swine Flu epidemic' on your helpdesk
The predicted flu pandemic will impact service desk staffing levels, but IT support expert Noel Bruton says that even those unaffected might use it as an excuse to stay away. Here Bruton reveals the rules that will ensure that ...
Familiar face joins Hornbill
Julie Aguilar has left Touchpaper/Avocent to become public relations manager at Hornbill Systems. Aguilar has over 20 years experience in PR and communications, and spent the last four years as corporate marketing manager for T...
Twitter and cloud blamed for growing security woes
Businesses fast tracking the use cloud computing and attempting to incorporate Twitter activity are putting themselves at high risk of being hacked, says systems integrator Origin Storage. “Our observations suggest that a...
IT looks to clean-up existing systems
Service teams are focusing on improving existing technologies rather than buying new systems, as the threat of outsourcing grows. A survey by systems integrator ProtoCall One revealed that 64 per cent of service desks and conta...
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