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What happened to MITUS?
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Ringing the changes at the Department for Transport
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John Lewis offers a different path towards IT skills
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Glastonbury Festival goes 4G in UK first
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Ferrari selects Kaspersky to help protect drivers
Featured Articles
What happened to MITUS?
Back in 2011 MITUS was poised to save the service desk. So where did it go? At the ServiceDesk show that year, IT support guru Noel Bruton announced that a new version of MITUS (Methodology for IT User Support), his ‘tried and tested’ methodology for designing and managing IT user support was to be made commercially [...]
Company News
Ringing the changes at the Department for Transport
The Department for Transport has announced that Azzuri Communications will provide IP telephony across the organisations 2500 extensions and contact centre, after successfully tendering for the five-year contact worth £1 million. Short-listed bidders installed systems that underwent rigorously tested on site, with Azzuri securing the deal that includes full project management, design and installation, user [...]
Industry Updates
John Lewis offers a different path towards IT skills
Retailer John Lewis has launched a technology apprenticeship programme in a bid to train, recruit, and encourage the next generation of IT professionals. The 18-month course will see trainees assigned to a project team while completing Java programming courses, with the intention of providing school leavers a method of gaining valuable IT skills without necessarily [...]
Industry Updates
Glastonbury Festival goes 4G in UK first
Those attending the 2013 Glastonbury festival will be able to take advantage of improved mobile data speeds as EE reveals plans to install the first ever temporary dedicated 4G network on the Somerset site. A far cry from the first event where free milk was offered to ticket holders, festival goers will now be able to upload [...]
Company News
Ferrari selects Kaspersky to help protect drivers
Sports car manufacturer and Formula One team Ferrari has announced the deployment of IT security software from Kaspersky Lab to protect its IT estate. Ferrari required a security solution that would protect not only office PC’s and mobile devices, but also the computers controlling production lines used to construct road cars and protect processes used to [...]
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RBS embarks on ‘horror story’ cull of 1000 helpdesk jobs
Royal Bank of Scotland is planning to cut 1000 IT support jobs as part of its ongoing cost-cutting programme in a move that has been described by the union as a ‘horror story’. The bank, which is 80 per cent governm...
Rok uses service management software outside of IT
Building and maintenance specialist Rok Group says it has enjoyed considerable cost savings since using service management software from Numara and is extending its use of FootPrints to manage non-IT processes. The success of N...
ITIL and the ServiceDesk – an industry being cut in two?
Has enough been done to improve ServiceDesk software and has ITIL kept up with the demands of the business? Exclusive research carried out by ServiceDesk360 and TechExcel suggests an industry divided between those who think goo...
What's missing from ITIL by Noel Bruton, part 1 – Management
Following on from his article which argued that ITIL fails to offer adequate guidance for IT support professionals, Noel Bruton introduces the first in a series of articles to readdress the balance. He begins by looking at the ...
How healthy is your service desk?
A free online assessment from the Service Desk Institute (SDI) which checks the health of your service desk has been made available. The Service Desk Performance Assessment is designed to establish the maturity of each desk and...
How Pret brought five star service to sandwiches
Food chain Pret says it has improved the level of service it delivers to customers in its 225 shops by consolidating the helpdesks which keep vital systems and equipment running. A two year integration project, underpinned by s...
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