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Noel Bruton’s ten compelling reasons to get rid of your servicedesk, pt2
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Ten compelling reasons to get rid of your servicedesk (and what to have instead)
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Progressive, strategically aligned IT remains a fluffy dream
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Bournemouth University graduates to consolidated IT
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Brewer develops business with an Orange twist
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Noel Bruton’s ten compelling reasons to get rid of your servicedesk, pt2
In the second part of his article (part one is here), IT support expert Noel Bruton gives the final five reasons why you need to rethink the service desk concept. 6. Put the users before the technology The servicedesk exists as a solution created by a false focus on technology. The ancient and astonishing way [...]
Featured Articles
Ten compelling reasons to get rid of your servicedesk (and what to have instead)
IT support expert Noel Bruton says that your servicedesk is run based on historically inaccurate assumptions and an outdated IT legacy. In part one of this article, Noel presents the first five reasons why your servicedesk is overdue a facelift. MITUS (the Methodology for IT User Support) treats IT support as a single function, even [...]
Featured Articles
Progressive, strategically aligned IT remains a fluffy dream
IT is failing to contribute to business objectives say 73 per cent of IT directors and service desk professionals polled by ITSM software specialist Hornbill and SDI (Service Desk Institute). 30 per cent of those questioned think that IT is nothing more than a ‘trading expense’ to be curtailed rather than given funds to develop services, [...]
Company News
Bournemouth University graduates to consolidated IT
Bournemouth University (BU) has deployed ITSM software from ServiceNow as it consolidates multiple IT systems, automates processes, and provides self-service facilities. The university IT team supports almost 20,000 students and faculty members across two campuses, and had previously relied on several independent tools to manage IT, but found them unable to cope with a wide-range of processes [...]
Company News
Brewer develops business with an Orange twist
International brewer Heineken has announced that Orange Business Services has been selected to unify communications and infrastructure at more than 1000 offices and sites across 53 countries, in ‘a multimillion’ euro, five year deal. The project will see Orange create a scalable network connecting existing locations, and will also allow rapid deployment when new sites [...]
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Better desktop support is also cheaper
Providing top quality IT desktop support delivers a raft of cost savings. Noel Bruton explains what to do. Desktop support is the forgotten resource. We spend so much time, effort and money worrying about how we handle incoming...
Media students more likely to find work than IT graduates
Graduates emerging from university with IT degrees face a bleak future, after their’s was named the qualification resulting in the highest unemployment rate. 16 per cent of 2009 IT graduates are unemployed, compared to me...
Gov funding to create UK silicon valley?
The government has allocating 200 million pounds to create new technology centres in an attempt to mimic the success of Silicon Valley and create a more vibrant IT market. Prime Minister David Cameron told the Confederation of ...
FrontRange software release ‘alters competitive landscape’
FrontRange says it has listened to feedback from 16,000 global customers to help build what it describes as the most advanced new product to enter the service management space in years. ITSM Enterprise features a new contextual...
Salisbury Hospital upgrades service desk
Salisbury Hospital has upgraded its support desk software to help deliver an improved service to 4000 clinical and business staff. The Wiltshire-based facility, which cares for 200,000 people in its home county and from Dorset ...
IT must make consumers happy, not business users
IT spending will not return to pre-recession levels until 2013, with analyst Gartner predicting ‘timid and lacklustre growth’ in enterprise IT buying for the next few years. Global spending is predicted to grow 3.1 ...
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