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What happened to MITUS?
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Ringing the changes at the Department for Transport
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John Lewis offers a different path towards IT skills
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Glastonbury Festival goes 4G in UK first
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Ferrari selects Kaspersky to help protect drivers
Featured Articles
What happened to MITUS?
Back in 2011 MITUS was poised to save the service desk. So where did it go? At the ServiceDesk show that year, IT support guru Noel Bruton announced that a new version of MITUS (Methodology for IT User Support), his ‘tried and tested’ methodology for designing and managing IT user support was to be made commercially [...]
Company News
Ringing the changes at the Department for Transport
The Department for Transport has announced that Azzuri Communications will provide IP telephony across the organisations 2500 extensions and contact centre, after successfully tendering for the five-year contact worth £1 million. Short-listed bidders installed systems that underwent rigorously tested on site, with Azzuri securing the deal that includes full project management, design and installation, user [...]
Industry Updates
John Lewis offers a different path towards IT skills
Retailer John Lewis has launched a technology apprenticeship programme in a bid to train, recruit, and encourage the next generation of IT professionals. The 18-month course will see trainees assigned to a project team while completing Java programming courses, with the intention of providing school leavers a method of gaining valuable IT skills without necessarily [...]
Industry Updates
Glastonbury Festival goes 4G in UK first
Those attending the 2013 Glastonbury festival will be able to take advantage of improved mobile data speeds as EE reveals plans to install the first ever temporary dedicated 4G network on the Somerset site. A far cry from the first event where free milk was offered to ticket holders, festival goers will now be able to upload [...]
Company News
Ferrari selects Kaspersky to help protect drivers
Sports car manufacturer and Formula One team Ferrari has announced the deployment of IT security software from Kaspersky Lab to protect its IT estate. Ferrari required a security solution that would protect not only office PC’s and mobile devices, but also the computers controlling production lines used to construct road cars and protect processes used to [...]
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Why ITIL is still the heartbeat of IT services
Its perspective at the sharp end of ITIL projects means APM Group is well placed to see the benefits of implementing ITIL. Jessica Barry, APMG’s accreditor co-ordinator, explains why ITIL is still an extremely useful busi...
New recruit signals the start of RMS Services portfolio overhaul
RMS Services has promised to ‘shake up’ its operations and has begun by appointing Tim Gibbs as its sales and marketing director. Gibbs, who joined from training and recruitment company Shipley, has also worked for ...
How to reduce the costs of IT support – By Noel Bruton
Cutting costs is an all too familiar requirement, but in this article Noel Bruton argues that you can do so without reducing staff numbers or sacrificing quality. The question of reducing support costs is a seriously touchy one...
Why all feedback is good feedback
Welcome to Howard Kendall, the chairman of the Service Desk Institute (SDI), who has joined our group of expert writers. Here Howard discusses the value of collecting feedback – good or bad. I seem to get bad service more...
Biggest ever Servicenow.com deployment for Centrica
Centrica, the energy provider, says it has completed the largest ever deployment of on-demand service management software from Service-now.com, in a move expected to result in cost-savings and improved service to users. The Saa...
ICCM co-founder moves to Cherwell Software *UPDATED*
Cherwell Software is celebrating a successful coup, having acquired the services of ICCM’s co-founder Simon Kent in a move set to ‘raise a few eyebrows in the industry’. Kent, a 24 year veteran of the service ...
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