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Protecting data is business-wide priority
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Your service desk is probably overstaffed – but no one needs to lose their job
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Vodafone will spend £2.5 million per day to win 4G war
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‘Unofficial’ company data on personal devices reaches 91 per cent
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Bruton returns to ServiceDesk360
Industry Updates
Protecting data is business-wide priority
Data protection breaches caused by human error have been identified as one of the most pressing issues facing organisations, with research from information security group Symantec finding that incidents have increased by 22 per cent over the last eight years. The cost globally per individual breach has increased over last year to an average of [...]
Featured Articles
Your service desk is probably overstaffed – but no one needs to lose their job
IT user support guru Noel Bruton has rejoined the writing staff of ServiceDesk360, applying lessons from his Methodology for IT User Support (MITUS) to tackle the big industry challenges. This month, he looks at the issue of service desk staffing, with predictably unpredictable results. In these days of pressure on the public sector purse, and [...]
Company News
Vodafone will spend £2.5 million per day to win 4G war
Telecoms provider Vodafone will invest the equivalent of £2.5 million every day on network and infrastructure improvements in preparation for the upcoming launch of its 4G service. Traditionally lauded as the most reliable and extensive network, Vodafone has slipped back in recent years, with a survey by Which? this year calling it the worse mobile provider, [...]
Industry Updates
‘Unofficial’ company data on personal devices reaches 91 per cent
The vast majority of UK office workers are using mobile devices to access and transfer business documents, with a study conducted by collaboration management provider Huddle finding that 91 cent of staff share company information via personally owned flash drives, tablets, and smartphones. Huddle is concerned that this ‘unofficial’ practice is leaving company data vulnerable [...]
Industry Updates
Bruton returns to ServiceDesk360
IT support guru Noel Bruton has returned to ServiceDesk360 with a bold pledge: I’m going to help get your service desk in order. Drawing on his 20-plus years experience optimising and honing service desks, Noel will be tackling big issues such as metrics, staffing, first/second line balance, service desk managers and much more over the [...]
Sponsors
Duel of IT giants results in $1.3 billion bill for SAP
SAP has been ordered to pay compensation of $1.3 billion after it was judged that that the software giant had poached customers from a rival by stealing support documents. A Californian court ruled in favour of Oracle, which sa...
ITIL knives are out – Supportworld article now online
The October/November issue of Supportworld is now online, featuring an article examining the continued relevance of ITIL. The article uses Noel Bruton’s views on ITIL, first seen on ServiceDesk360, as the starting point f...
Service management for high achievers
Learn how adopting ITIL, installing flexible service desk product and adopting a company-wide focus on IT excellence has helped Endava lead the way in the services sector. Endava is a shining success story for the IT services s...
Toyota Motorsport revs up IT performance
A focus on ITIL principles has helped Toyota Motorsport improve its response times by 50 per cent and reduce costs. Since adopting incident, change, problem and configuration management, underpinned by SupportWorks ITSM Enterpr...
Staff Xmas shopping at work put enterprise IT at risk
UK employees will spend an average of six hours hunting for Christmas bargains on their work PC, damaging productivity and putting corporate IT at risk from hackers and fraudsters. Research from security specialist ISACA says t...
Plymouth City Council enjoys six figure saving by changing Microsoft licensing
The tightening of its Microsoft licensing has netted Plymouth City Council a saving of 494,000 pounds. Working with an auditing and usage programme devised by technology reseller Trustmarque, the Council was able to review its ...
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