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What happened to MITUS?
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Ringing the changes at the Department for Transport
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John Lewis offers a different path towards IT skills
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Glastonbury Festival goes 4G in UK first
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Ferrari selects Kaspersky to help protect drivers
Featured Articles
What happened to MITUS?
Back in 2011 MITUS was poised to save the service desk. So where did it go? At the ServiceDesk show that year, IT support guru Noel Bruton announced that a new version of MITUS (Methodology for IT User Support), his ‘tried and tested’ methodology for designing and managing IT user support was to be made commercially [...]
Company News
Ringing the changes at the Department for Transport
The Department for Transport has announced that Azzuri Communications will provide IP telephony across the organisations 2500 extensions and contact centre, after successfully tendering for the five-year contact worth £1 million. Short-listed bidders installed systems that underwent rigorously tested on site, with Azzuri securing the deal that includes full project management, design and installation, user [...]
Industry Updates
John Lewis offers a different path towards IT skills
Retailer John Lewis has launched a technology apprenticeship programme in a bid to train, recruit, and encourage the next generation of IT professionals. The 18-month course will see trainees assigned to a project team while completing Java programming courses, with the intention of providing school leavers a method of gaining valuable IT skills without necessarily [...]
Industry Updates
Glastonbury Festival goes 4G in UK first
Those attending the 2013 Glastonbury festival will be able to take advantage of improved mobile data speeds as EE reveals plans to install the first ever temporary dedicated 4G network on the Somerset site. A far cry from the first event where free milk was offered to ticket holders, festival goers will now be able to upload [...]
Company News
Ferrari selects Kaspersky to help protect drivers
Sports car manufacturer and Formula One team Ferrari has announced the deployment of IT security software from Kaspersky Lab to protect its IT estate. Ferrari required a security solution that would protect not only office PC’s and mobile devices, but also the computers controlling production lines used to construct road cars and protect processes used to [...]
Sponsors
Service management for high achievers
Learn how adopting ITIL, installing flexible service desk product and adopting a company-wide focus on IT excellence has helped Endava lead the way in the services sector. Endava is a shining success story for the IT services s...
Toyota Motorsport revs up IT performance
A focus on ITIL principles has helped Toyota Motorsport improve its response times by 50 per cent and reduce costs. Since adopting incident, change, problem and configuration management, underpinned by SupportWorks ITSM Enterpr...
Staff Xmas shopping at work put enterprise IT at risk
UK employees will spend an average of six hours hunting for Christmas bargains on their work PC, damaging productivity and putting corporate IT at risk from hackers and fraudsters. Research from security specialist ISACA says t...
Plymouth City Council enjoys six figure saving by changing Microsoft licensing
The tightening of its Microsoft licensing has netted Plymouth City Council a saving of 494,000 pounds. Working with an auditing and usage programme devised by technology reseller Trustmarque, the Council was able to review its ...
Shift from tech to service focus with free advice
Service desks are being offered free guidance on how to move beyond a technology focus and offer an improved service. Service management software provider Hornbill is launching its latest white paper, called ‘Chaos to Val...
Pendulum swinging away from cost cutting towards revenue growth
The aim of IT projects is shifting as the recession ends, with research from IDC stating that the emphasis on efficiency is being replaced by a greater focus on improving customer service and revenue generation. Modest improvem...
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