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What happened to MITUS?
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Ringing the changes at the Department for Transport
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John Lewis offers a different path towards IT skills
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Glastonbury Festival goes 4G in UK first
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Ferrari selects Kaspersky to help protect drivers
Featured Articles
What happened to MITUS?
Back in 2011 MITUS was poised to save the service desk. So where did it go? At the ServiceDesk show that year, IT support guru Noel Bruton announced that a new version of MITUS (Methodology for IT User Support), his ‘tried and tested’ methodology for designing and managing IT user support was to be made commercially [...]
Company News
Ringing the changes at the Department for Transport
The Department for Transport has announced that Azzuri Communications will provide IP telephony across the organisations 2500 extensions and contact centre, after successfully tendering for the five-year contact worth £1 million. Short-listed bidders installed systems that underwent rigorously tested on site, with Azzuri securing the deal that includes full project management, design and installation, user [...]
Industry Updates
John Lewis offers a different path towards IT skills
Retailer John Lewis has launched a technology apprenticeship programme in a bid to train, recruit, and encourage the next generation of IT professionals. The 18-month course will see trainees assigned to a project team while completing Java programming courses, with the intention of providing school leavers a method of gaining valuable IT skills without necessarily [...]
Industry Updates
Glastonbury Festival goes 4G in UK first
Those attending the 2013 Glastonbury festival will be able to take advantage of improved mobile data speeds as EE reveals plans to install the first ever temporary dedicated 4G network on the Somerset site. A far cry from the first event where free milk was offered to ticket holders, festival goers will now be able to upload [...]
Company News
Ferrari selects Kaspersky to help protect drivers
Sports car manufacturer and Formula One team Ferrari has announced the deployment of IT security software from Kaspersky Lab to protect its IT estate. Ferrari required a security solution that would protect not only office PC’s and mobile devices, but also the computers controlling production lines used to construct road cars and protect processes used to [...]
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Pink Elephant buys out ServiceSphere
Pink Elephant, the service management consultancy, has purchased ServiceSphere, a training organisation built around collaborative learning. No details of the deal have yet been announced, we will bring you updates as they appear.
Investment in ITIL looks bright for 2011
The number of businesses investing in ITIL is set to grow in 2011, despite the ongoing uncertainty surrounding budgets.A survey by FrontRange Solutions shows that 52 per cent of UK businesses will increase their commitment to I...
SAC sows seeds of success with assyst
How a project to improve IT support resulted in Scottish Agricultural College enjoying improvements throughout the business. The Scottish Agricultural College (SAC) supports the development of land-based industries and communit...
Free whitepaper – tips for buying helpdesk software
With budget constraints hopefully easing in 2011, many businesses will be considering whether to upgrade their helpdesk software after making do with incumbent set-ups through the recession. Making such a leap is always a diffi...
Duel of IT giants results in $1.3 billion bill for SAP
SAP has been ordered to pay compensation of $1.3 billion after it was judged that that the software giant had poached customers from a rival by stealing support documents. A Californian court ruled in favour of Oracle, which sa...
ITIL knives are out – Supportworld article now online
The October/November issue of Supportworld is now online, featuring an article examining the continued relevance of ITIL. The article uses Noel Bruton’s views on ITIL, first seen on ServiceDesk360, as the starting point f...
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