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Banks struggling with outdated IT systems
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Why the ‘single standard’ for mobile support is broken
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Social IT support strikes back – planning for change
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Technology masterclass – perfecting remote support
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IT managers struggle to keep up with tech developments
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Banks struggling with outdated IT systems
Financial institutions in Europe are stunting their own growth by relying on outdated IT, with a study from Infosys-Finacle finding that 75 per cent of banks are making it difficult to add new products and services because of antiquated core systems. While these core systems are essential for recording and managing transactions, 80 per cent of [...]
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Why the ‘single standard’ for mobile support is broken
Organisations must rip up the ‘single standard’ for managing BYOD (Bring Your Own Device) and create a multi-tiered approach which states what services are offered to each device. As previously reported by ServiceDesk360, BYOD policies are causing headaches for IT staff. Describing the cultural change which much take place to manage this problem as ‘managed [...]
Featured Articles
Social IT support strikes back – planning for change
According to SDITS12 general consensus, topics don’t get hotter or more controversial than social IT support. Maff Rigby of IT SmartDesk proved to be voice of reason at the event, discussing strategies for making social IT a reality. In this follow up to his popular article introducing the concept of social IT support, he explains why [...]
Company News
Technology masterclass – perfecting remote support
To maintain its reputation for offering class-leading IT support, UK-based Pure Technology began investigating remote support in 1997. Explaining how Pure worked with Bomgar to overcome concerns regarding remote IT support accountability, traceability and security, this case study details the creation of an integrated service offering which meets the high expectations of customers.
Industry Updates
IT managers struggle to keep up with tech developments
IT bosses are struggling to support the plethora of personal mobile devices appearing in the workplace, with a study by LANDesk showing 96 per cent of managers reporting that staff are now using more than one computing device, but only 75 per cent are actually supporting multiple devices. The research indicates that technology is developing at a [...]
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BYOD acceptance sees doubling of tablet sales
The ongoing debate regarding whether tablet devices are adequate PC replacements appears to be having little impact on their popularity, with Gartner forecasting sales to almost double this year. The analyst expects combined pe...
‘One size fit all’ service desk software mentality must change says BMC
Heightened expectations around IT delivery mean that the ‘one size fits all’ approach to helpdesk software is hopelessly antiquated. Chris Rixon, principal solutions manager for BMC told ServiceDesk360 that the traditional...
Where the service desk fits into the security picture
Our final exclusive article previewing Ovum’s expert content being delivered at the Service Desk & IT Support Show looks at how the service desk can play its part protecting the business against security threats. Andy...
O2’s IT helpdesk copes easily with home working pilot
An experiment to judge the effectiveness of home-working recently led mobile provider O2 to close head office as it studied the impact of more than 2,500 employees working remotely. The results of the experiment are encoura...
New iPad? New remote support app from ISL
ISL Online has released an updated version of its remote desktop support app, optimised to work on the newest incarnation of the iPad. A free download, ISL Light iOS 2.0, allows support professionals to use Apple’s tablet f...
Service catalogue grabs Back2ITSM hot topic slot at SDITS
Feedback from the ITSM community has led the organiser of the Service Desk & IT Support Show to create two Hot Topic sessions dedicated to discussing the intricacies of building a service catalogue. Inspired by the #Back...
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