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What happened to MITUS?
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Ringing the changes at the Department for Transport
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John Lewis offers a different path towards IT skills
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Glastonbury Festival goes 4G in UK first
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Ferrari selects Kaspersky to help protect drivers
Featured Articles
What happened to MITUS?
Back in 2011 MITUS was poised to save the service desk. So where did it go? At the ServiceDesk show that year, IT support guru Noel Bruton announced that a new version of MITUS (Methodology for IT User Support), his ‘tried and tested’ methodology for designing and managing IT user support was to be made commercially [...]
Company News
Ringing the changes at the Department for Transport
The Department for Transport has announced that Azzuri Communications will provide IP telephony across the organisations 2500 extensions and contact centre, after successfully tendering for the five-year contact worth £1 million. Short-listed bidders installed systems that underwent rigorously tested on site, with Azzuri securing the deal that includes full project management, design and installation, user [...]
Industry Updates
John Lewis offers a different path towards IT skills
Retailer John Lewis has launched a technology apprenticeship programme in a bid to train, recruit, and encourage the next generation of IT professionals. The 18-month course will see trainees assigned to a project team while completing Java programming courses, with the intention of providing school leavers a method of gaining valuable IT skills without necessarily [...]
Industry Updates
Glastonbury Festival goes 4G in UK first
Those attending the 2013 Glastonbury festival will be able to take advantage of improved mobile data speeds as EE reveals plans to install the first ever temporary dedicated 4G network on the Somerset site. A far cry from the first event where free milk was offered to ticket holders, festival goers will now be able to upload [...]
Company News
Ferrari selects Kaspersky to help protect drivers
Sports car manufacturer and Formula One team Ferrari has announced the deployment of IT security software from Kaspersky Lab to protect its IT estate. Ferrari required a security solution that would protect not only office PC’s and mobile devices, but also the computers controlling production lines used to construct road cars and protect processes used to [...]
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Why Total IT is the future by Steve Straker
Not only is the recent ServiceDesk360 article about Total Football principles being applied to ITSM based on sound thinking, but the concepts introduced should be taken further. Steve Straker of Fujitsu Systems argues that flui...
The ITIL free-for-all begins?
ITIL has abandoned its independent roots, with the original guardians of the best practice framework no longer supporting further development, and the continued success of a certification scheme indicating that ITIL has become ...
Why we must divert our eyes from the Great Red ITIL Storm
While we’re busy enjoying the ITIL rewrite debate, a much bigger issue is looming over the horizon which threatens the fabric of ITSM, writes James West. Arguing about ITIL is to IT service management what the Great Red S...
Who to meet at the Service Desk & IT Support Show – part 1
With the Service Desk & IT Support Show (SDITS11) less than four weeks away, we begin our preview of what is shaping up to be the most important industry event for many years. The service management industry, after many yea...
Rudderless ITSM part 1: how do we navigate our community to calmer seas?
Two forces – the relentless pace of change in the business technology space birthing challenges such as BYOD, and the apparent demise of ITIL as the ITSM industry’s guiding light, has left a feeling of unease. Is ITSM...
Is technophobia and arrogance killing the IT department?
Logically, an IT department implicitly understands the latest technology better than anyone else in the business. Why this may be true historically, James West says that IT’s mastery of tech is slipping and why refusing to ...
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