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What happened to MITUS?
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Ringing the changes at the Department for Transport
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John Lewis offers a different path towards IT skills
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Glastonbury Festival goes 4G in UK first
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Ferrari selects Kaspersky to help protect drivers
Featured Articles
What happened to MITUS?
Back in 2011 MITUS was poised to save the service desk. So where did it go? At the ServiceDesk show that year, IT support guru Noel Bruton announced that a new version of MITUS (Methodology for IT User Support), his ‘tried and tested’ methodology for designing and managing IT user support was to be made commercially [...]
Company News
Ringing the changes at the Department for Transport
The Department for Transport has announced that Azzuri Communications will provide IP telephony across the organisations 2500 extensions and contact centre, after successfully tendering for the five-year contact worth £1 million. Short-listed bidders installed systems that underwent rigorously tested on site, with Azzuri securing the deal that includes full project management, design and installation, user [...]
Industry Updates
John Lewis offers a different path towards IT skills
Retailer John Lewis has launched a technology apprenticeship programme in a bid to train, recruit, and encourage the next generation of IT professionals. The 18-month course will see trainees assigned to a project team while completing Java programming courses, with the intention of providing school leavers a method of gaining valuable IT skills without necessarily [...]
Industry Updates
Glastonbury Festival goes 4G in UK first
Those attending the 2013 Glastonbury festival will be able to take advantage of improved mobile data speeds as EE reveals plans to install the first ever temporary dedicated 4G network on the Somerset site. A far cry from the first event where free milk was offered to ticket holders, festival goers will now be able to upload [...]
Company News
Ferrari selects Kaspersky to help protect drivers
Sports car manufacturer and Formula One team Ferrari has announced the deployment of IT security software from Kaspersky Lab to protect its IT estate. Ferrari required a security solution that would protect not only office PC’s and mobile devices, but also the computers controlling production lines used to construct road cars and protect processes used to [...]
Sponsors
Keep throwing money at failed 12 billion pound patient system, say doctors, it will be worth it in the end
Over a third of doctors say that patient records and lab results ‘go missing’ at least once per day, despite the billions spent by the NHS on the central database for storing personal information. Research by GS1 UK...
Why ‘password123′ is no longer a password
Organisations are putting their IT systems at risk by allowing employees to set passwords easily cracked by malicious software or hackers. Specops says the latest release of its security software can integrate into current secu...
ITIL architect offers free service catalogue 'menu' guidance
A whitepaper has been made available designed, co-written by the chief architect of ITIL Version 3, Sharon Taylor, to help businesses draw up a ‘menu’ of their services, so they can understand what IT is most useful...
My adventures as an IT services manager – by Matt John
Joining the pool of expert writers at ServiceDesk360 is Matt John, an IT services manager with a wealth of front line experience working with ITIL and the day-to-day challenges of running effective service management. In his fi...
Microsoft promises to train thousands of support professionals
Many of the 4000 jobs which IT giant Microsoft has pledged to create in the UK this year will be IT technical support positions. Microsoft’s Britain Works, which began in 2009, gives apprenticeships to unemployed young pe...
Cloud vendors missing opportunity?
A study of 41 cloud vendors by analyst Yankee Group has revealed the majority offering poor guarantees and limited financial cover in the event of service failure. The research, which includes examination of software giants suc...
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