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What happened to MITUS?
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Ringing the changes at the Department for Transport
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John Lewis offers a different path towards IT skills
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Glastonbury Festival goes 4G in UK first
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Ferrari selects Kaspersky to help protect drivers
Featured Articles
What happened to MITUS?
Back in 2011 MITUS was poised to save the service desk. So where did it go? At the ServiceDesk show that year, IT support guru Noel Bruton announced that a new version of MITUS (Methodology for IT User Support), his ‘tried and tested’ methodology for designing and managing IT user support was to be made commercially [...]
Company News
Ringing the changes at the Department for Transport
The Department for Transport has announced that Azzuri Communications will provide IP telephony across the organisations 2500 extensions and contact centre, after successfully tendering for the five-year contact worth £1 million. Short-listed bidders installed systems that underwent rigorously tested on site, with Azzuri securing the deal that includes full project management, design and installation, user [...]
Industry Updates
John Lewis offers a different path towards IT skills
Retailer John Lewis has launched a technology apprenticeship programme in a bid to train, recruit, and encourage the next generation of IT professionals. The 18-month course will see trainees assigned to a project team while completing Java programming courses, with the intention of providing school leavers a method of gaining valuable IT skills without necessarily [...]
Industry Updates
Glastonbury Festival goes 4G in UK first
Those attending the 2013 Glastonbury festival will be able to take advantage of improved mobile data speeds as EE reveals plans to install the first ever temporary dedicated 4G network on the Somerset site. A far cry from the first event where free milk was offered to ticket holders, festival goers will now be able to upload [...]
Company News
Ferrari selects Kaspersky to help protect drivers
Sports car manufacturer and Formula One team Ferrari has announced the deployment of IT security software from Kaspersky Lab to protect its IT estate. Ferrari required a security solution that would protect not only office PC’s and mobile devices, but also the computers controlling production lines used to construct road cars and protect processes used to [...]
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Less cute, more results says Dell KACE managing director
IT needs to deliver provable results, not bombard businesses with new functionality which they don’t need. Speaking at the Service Desk Show, EMEA managing director of Dell KACE Jim Docherty (pictured) says that demystify...
Can we stop arguing definitions and instead collaborate to improve ITSM?
Is Lean more suitable than ITIL for addressing the challenges facing IT? James West says that the debate around this question reveals a fundamental flaw in the ITSM industry which is stopping us progressing and answering the ...
Please place customer feedback in the round file
The majority of service desks believe that customer feedback is vital for ongoing improvement, yet half of those surveyed by LANDesk admit ignoring the information received. 75 per cent of service desk managers surveyed underst...
Faster ITSM – matching the pace of change
In his last article for ServiceDesk360, Barclay Rae talked about his experiences at Pink11, a moment when the industry collectively realised it must change if it is to keep up with the demands of business. Here he talks about h...
Social IT support strikes back – planning for change
According to SDITS12 general consensus, topics don’t get hotter or more controversial than social IT support. Maff Rigby of IT SmartDesk proved to be voice of reason at the event, discussing strategies for making social IT a...
"In my day, we used to have something called a Desk Top Computer."
PC manufacturers are gearing up for a bumper 2010, with a 20 per cent increase in sales expected as global economies emerge from recession. Industry analyst Gartner has upwardly revised its figures, expecting sales of over 360 ...
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