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What happened to MITUS?
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Ringing the changes at the Department for Transport
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John Lewis offers a different path towards IT skills
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Glastonbury Festival goes 4G in UK first
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Ferrari selects Kaspersky to help protect drivers
Featured Articles
What happened to MITUS?
Back in 2011 MITUS was poised to save the service desk. So where did it go? At the ServiceDesk show that year, IT support guru Noel Bruton announced that a new version of MITUS (Methodology for IT User Support), his ‘tried and tested’ methodology for designing and managing IT user support was to be made commercially [...]
Company News
Ringing the changes at the Department for Transport
The Department for Transport has announced that Azzuri Communications will provide IP telephony across the organisations 2500 extensions and contact centre, after successfully tendering for the five-year contact worth £1 million. Short-listed bidders installed systems that underwent rigorously tested on site, with Azzuri securing the deal that includes full project management, design and installation, user [...]
Industry Updates
John Lewis offers a different path towards IT skills
Retailer John Lewis has launched a technology apprenticeship programme in a bid to train, recruit, and encourage the next generation of IT professionals. The 18-month course will see trainees assigned to a project team while completing Java programming courses, with the intention of providing school leavers a method of gaining valuable IT skills without necessarily [...]
Industry Updates
Glastonbury Festival goes 4G in UK first
Those attending the 2013 Glastonbury festival will be able to take advantage of improved mobile data speeds as EE reveals plans to install the first ever temporary dedicated 4G network on the Somerset site. A far cry from the first event where free milk was offered to ticket holders, festival goers will now be able to upload [...]
Company News
Ferrari selects Kaspersky to help protect drivers
Sports car manufacturer and Formula One team Ferrari has announced the deployment of IT security software from Kaspersky Lab to protect its IT estate. Ferrari required a security solution that would protect not only office PC’s and mobile devices, but also the computers controlling production lines used to construct road cars and protect processes used to [...]
Sponsors
‘Word class’ IT support helps ADA score 3 stars
Its commitment to ‘world class’ customer service has seen IT outsourcing specialist ADA Technology join an illustrious list of just eight other businesses accredited with 3 stars by the Service Desk Institute (SDI)....
LiveTime goes mobile with iPhone app
Support staff now have the option to work within LiveTime’s service management system while on the move thanks to the release of an iPhone and iPad app. The LiveTime iPhone client enables service desk staff to manage serv...
IT Support Benchmark Project postponed
Noel Bruton’s ambitious benchmarking exercise has been postponed until early summer. The findings were to be unveiled at the Service Desk and IT Support Show, but outside pressures and an office move for Bruton have made ...
The future of ITIL and service management – Ovum exclusive
In our first preview of the Ovum Knowledge Center at the Service Desk and IT Support Show, Roy Illsley explains why ITSM software must adjust to the challenges faced by businesses today. Ovum is witnessing an interesting go-to-...
Fear of change stopping self-service
Half of IT service desks are missing the opportunity presented by self-service to provide cost-effective, 24/7 support, according to a survey undertaken by Sunrise Software. The survey shows that 50 per cent of the 700 responde...
Scottish Police puts service desk project out to tender
The Scottish Police Services Authority (SPSA) is requesting tenders from IT companies to assist in creating a shared service which will unite its eight forces. SPSA is looking for a scalable solution, which will integrate with ...
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