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What happened to MITUS?
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Ringing the changes at the Department for Transport
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John Lewis offers a different path towards IT skills
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Glastonbury Festival goes 4G in UK first
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Ferrari selects Kaspersky to help protect drivers
Featured Articles
What happened to MITUS?
Back in 2011 MITUS was poised to save the service desk. So where did it go? At the ServiceDesk show that year, IT support guru Noel Bruton announced that a new version of MITUS (Methodology for IT User Support), his ‘tried and tested’ methodology for designing and managing IT user support was to be made commercially [...]
Company News
Ringing the changes at the Department for Transport
The Department for Transport has announced that Azzuri Communications will provide IP telephony across the organisations 2500 extensions and contact centre, after successfully tendering for the five-year contact worth £1 million. Short-listed bidders installed systems that underwent rigorously tested on site, with Azzuri securing the deal that includes full project management, design and installation, user [...]
Industry Updates
John Lewis offers a different path towards IT skills
Retailer John Lewis has launched a technology apprenticeship programme in a bid to train, recruit, and encourage the next generation of IT professionals. The 18-month course will see trainees assigned to a project team while completing Java programming courses, with the intention of providing school leavers a method of gaining valuable IT skills without necessarily [...]
Industry Updates
Glastonbury Festival goes 4G in UK first
Those attending the 2013 Glastonbury festival will be able to take advantage of improved mobile data speeds as EE reveals plans to install the first ever temporary dedicated 4G network on the Somerset site. A far cry from the first event where free milk was offered to ticket holders, festival goers will now be able to upload [...]
Company News
Ferrari selects Kaspersky to help protect drivers
Sports car manufacturer and Formula One team Ferrari has announced the deployment of IT security software from Kaspersky Lab to protect its IT estate. Ferrari required a security solution that would protect not only office PC’s and mobile devices, but also the computers controlling production lines used to construct road cars and protect processes used to [...]
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Why a good trade show is much bigger than a two-day event
I really didn’t know what to expect when I attended the first ever Service Desk and IT Support Show (SDITS) Exhibitor Day this week. The idea of bringing the exhibitors together before the live event (in April) is not som...
"In my day, we used to have something called a Desk Top Computer."
PC manufacturers are gearing up for a bumper 2010, with a 20 per cent increase in sales expected as global economies emerge from recession. Industry analyst Gartner has upwardly revised its figures, expecting sales of over 360 ...
ITIL project built from the ground up
Incommunities, one of the largest housing associations in the North of England, is embarking on an ITIL (IT Infrastructure Library) project designed to offer a better service to more than 22,000 homes in the Bradford district i...
Cost savings AND improved service – achieving the impossible at Tamworth
Find out how Tamworth Borough Council has used industry standards and flexible service management to make across the board improvements. Tamworth Borough Council’s ICT department has built up an enviable track record over...
Chained to the desk? Not for much longer
The number of mobile workers will surpass one billion this year, with industry analyst IDC saying that 50 per cent of the European workforce will be freed from the shackles of the desk job by the end of 2013. Driven by unified ...
*UPDATED* Recruitment portal solely for IT services
IT professionals looking for new career opportunities are being offered free access to a website designed specifically to match their skills with relevant posts. ITServiceJobs.com is a recruitment resource dedicated to the IT s...
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