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What happened to MITUS?
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Ringing the changes at the Department for Transport
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John Lewis offers a different path towards IT skills
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Glastonbury Festival goes 4G in UK first
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Ferrari selects Kaspersky to help protect drivers
Featured Articles
What happened to MITUS?
Back in 2011 MITUS was poised to save the service desk. So where did it go? At the ServiceDesk show that year, IT support guru Noel Bruton announced that a new version of MITUS (Methodology for IT User Support), his ‘tried and tested’ methodology for designing and managing IT user support was to be made commercially [...]
Company News
Ringing the changes at the Department for Transport
The Department for Transport has announced that Azzuri Communications will provide IP telephony across the organisations 2500 extensions and contact centre, after successfully tendering for the five-year contact worth £1 million. Short-listed bidders installed systems that underwent rigorously tested on site, with Azzuri securing the deal that includes full project management, design and installation, user [...]
Industry Updates
John Lewis offers a different path towards IT skills
Retailer John Lewis has launched a technology apprenticeship programme in a bid to train, recruit, and encourage the next generation of IT professionals. The 18-month course will see trainees assigned to a project team while completing Java programming courses, with the intention of providing school leavers a method of gaining valuable IT skills without necessarily [...]
Industry Updates
Glastonbury Festival goes 4G in UK first
Those attending the 2013 Glastonbury festival will be able to take advantage of improved mobile data speeds as EE reveals plans to install the first ever temporary dedicated 4G network on the Somerset site. A far cry from the first event where free milk was offered to ticket holders, festival goers will now be able to upload [...]
Company News
Ferrari selects Kaspersky to help protect drivers
Sports car manufacturer and Formula One team Ferrari has announced the deployment of IT security software from Kaspersky Lab to protect its IT estate. Ferrari required a security solution that would protect not only office PC’s and mobile devices, but also the computers controlling production lines used to construct road cars and protect processes used to [...]
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ServiceDesk rebirth – part 2
James West presents part 2 of our extensive guide to the ServiceDesk and IT Support show. (Part 1 of this article is here). A whitepaper produced by Hornbill and SDI has become an annual highlight, tapping into the industry zei...
Service desk evolves into business hub
The steady increase in the number of businesses using their service desk to manage non-IT business functions has become a flood, with as many as 80 per cent of businesses maximising their investment in process management techno...
Runshaw college goes to House on the Hill
Runshaw College and its business training centre hopes to deliver an improved service to its IT users by adopting ITIL (IT Infrastructure Library) processes underpinned by a new service desk system. House-on-the-Hill’s Su...
Head, but not heart, in the cloud
A study conducted by ISACA (Information Systems Audit and Control Association) has found that a quarter of businesses currently using cloud computing believe the risks outweigh the benefits, but still carry on regardless. The f...
Soothe the mobile working headache
TechExcel has announced a raft of new features to its helpdesk software, designed to increase control of the ever growing volume of applications and devices demanded by an increasingly mobile workforce. Enhancements to ServiceW...
'Swiss Army Knife' opens infrastructure management door?
Software developer FrontRange Solutions has claimed to have created an ‘all-in-one solution’ for finding and tracking all physical and virtual IT assets. FrontRange Discovery 9 is designed to automatically detect an...
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