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What happened to MITUS?
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Ringing the changes at the Department for Transport
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John Lewis offers a different path towards IT skills
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Glastonbury Festival goes 4G in UK first
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Ferrari selects Kaspersky to help protect drivers
Featured Articles
What happened to MITUS?
Back in 2011 MITUS was poised to save the service desk. So where did it go? At the ServiceDesk show that year, IT support guru Noel Bruton announced that a new version of MITUS (Methodology for IT User Support), his ‘tried and tested’ methodology for designing and managing IT user support was to be made commercially [...]
Company News
Ringing the changes at the Department for Transport
The Department for Transport has announced that Azzuri Communications will provide IP telephony across the organisations 2500 extensions and contact centre, after successfully tendering for the five-year contact worth £1 million. Short-listed bidders installed systems that underwent rigorously tested on site, with Azzuri securing the deal that includes full project management, design and installation, user [...]
Industry Updates
John Lewis offers a different path towards IT skills
Retailer John Lewis has launched a technology apprenticeship programme in a bid to train, recruit, and encourage the next generation of IT professionals. The 18-month course will see trainees assigned to a project team while completing Java programming courses, with the intention of providing school leavers a method of gaining valuable IT skills without necessarily [...]
Industry Updates
Glastonbury Festival goes 4G in UK first
Those attending the 2013 Glastonbury festival will be able to take advantage of improved mobile data speeds as EE reveals plans to install the first ever temporary dedicated 4G network on the Somerset site. A far cry from the first event where free milk was offered to ticket holders, festival goers will now be able to upload [...]
Company News
Ferrari selects Kaspersky to help protect drivers
Sports car manufacturer and Formula One team Ferrari has announced the deployment of IT security software from Kaspersky Lab to protect its IT estate. Ferrari required a security solution that would protect not only office PC’s and mobile devices, but also the computers controlling production lines used to construct road cars and protect processes used to [...]
Sponsors
ITSM Job of the Month – March
An exciting opportunity has arisen for an experienced, forward thinking, dynamic Incident Manager to join well established blue chip organisation based at their prestigious offices in Docklands. As a Incident Manager you will b...
SITS13 – the countdown starts here
SITS13 – the UK’s premier IT service and support event, is fast approaching, promising to bring its greatest ever line-up of education and technology. The free education programme is now live, with case study sessions...
Gartner headlining SITS13 part one: Measuring Value through Metrics
Gartner, the world’s leading information technology research and advisory company, is headlining the SITS13 keynote programme. ServiceDesk360 previews the four keynote events spearheaded by Gartner, starting with...
St Andrews University scores first in IT support
The first University in the UK to be accredited with Service Desk Certification has been announced, with The Service Desk Institute (SDI) awarding St Andrews its internationally recognised quality rating. The University’s s...
Mobile retail channels accounting for £7.5 billion in sales
Sales conducted via mobile devices accounted for 12 per cent of all e-retail transactions in 2012, according to a study conducted by IMRG and Capgemini, equating to £7.5 billion in mobile sales. This is a three-fold increase ...
4G for all by 2017
Superfast mobile broadband will be available to practically all UK businesses by 2017, with regulator Ofcom announcing the winners of the auction for the radio frequencies used for smartphones, tablets, and laptops. Mobile prov...
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