Those keen to improve IT support and services delivery should look to the wider business and leadership world for ideas and inspiration. That’s the view of IT support expert Noel Bruton, who has launched a newsletter which rounds up some of the recent findings which are shaping his thinking.
The latest issue of Noel Bruton’s Useful Stuff links to a user review tool for IT support tools, a Ted video which examines broken processes, ideas for building useful custom reports and what not to say to a service desk.
“I often find that I learn more about ITSM by looking outside the immediate sphere and I have created Useful Stuff to share these findings with others,” explains Bruton.
To subscribe, please visit noelbruton.com