Published on August 31st, 20122
Technology rebellion growing stronger every day
More than half of UK office workers believe the business isn’t delivering the technology they need to be productive, with 40 per cent of the working population already choosing to rebel against internal IT by using their own unauthorised kit.
Research from Hornbill Service Management highlights the scale of the BYOD problem, with workers convinced that personal devices will save them two hours per month in productivity. According to Hornbill, if this figure was mapped across the entire UK workforce, it would save the economy £2 billion per year.
It’s not just procurement teams that should be concerned by the BYOD trend, with a changing culture for support largely bypassing traditional IT support. 82 per cent of workers surveyed say they prefer to speak to a colleague for help with an IT problem rather than ring the service desk.
Patrick Bolger, chief evangelist at Hornbill, told ServiceDesk360 that the failure of IT to adapt to clear customer demand is indicative of entrenched thinking. “We need to ask ourselves what business we’re in today. We are here to help our customers perform. We’ll always have to offer efficiency and a stable service, but what’s the real value? Talk to your customers about what they really care about and, as our research suggests, you’ll find they want BYOD and innovation from IT to make them work more effectively.”