Service desks thinking about upgrading their software in the new year are being offered free advice thanks to the release of a downloadable buyers guide from SDI (Service Desk Institute).
SDI has also produced a reference tool for understanding certification on offer. This free pocket guide offers information about all relevant ITSM international standards and is available to download here. An online reference tool, also by SDI, offers service desks a quick assessment of their capabilities against common standards.
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