RMS Services has promised to ‘shake up’ its operations and has begun by appointing Tim Gibbs as its sales and marketing director.
Gibbs, who joined from training and recruitment company Shipley, has also worked for Praxis and Deloitte Touche and brings 25 years IT products and services expertise to RMS. He will oversee an overhaul of the products and services offered by the Bristol-based RMS, with the aim of helping customers meet their business objectives and become more cost effective.
“RMS is introducing some significant changes in the breadth of services it provides, and Tim’s experience is invaluable in taking our renewed vision out to the marketplace,” said Christine Headford, chief technology officer at RMS.
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RMS is a very good Service Management Tool. I have implemented this twice with companies and also implemented three of the very expensive products e.g Front Range, Supportworks, Touchpaper, and a lot of them could do with good functionality and service understanding of RMS. RMS deserve to be up there with the others.
RMS is NOT a very good tool if you need something more than just an incident logging solution.
The problem and change management functions within RMS is horrendous and the web front end they provide is extremely limited! You can’t even see problems on CSC for crying out loud!