Published on October 31st, 20110
Law firm saves £75,000 and improves remote support with service desk upgrade
Legal firm Morgan Cole has replaced its ageing and expensive to maintain ITSM system with LANDesk, in a move which will save £75,000 each time a desktop refresh is required, while improving mobile support so crucial to the future of the organisation.
LANDesk replaces an incumbent, manually-processed service desk which was joined to a number of legacy back office systems. This created an inefficient IT infrastructure that required a team of consultants to action a desktop refresh, at a cost of £75,000 every three years.
David Elms, service delivery manager at Morgan Cole says that in addition to this significant saving, LANDesk is improving the overall quality of services delivered, particularly for supporting an increasingly disparate workforce which spans six offices.
‘‘We now have a solution that allows our mobile workers, who make up a significant proportion of our workforce, to enjoy the same level of support as our office workers. The LANDesk Cloud Services Appliance will be invaluable, giving our employees the flexibility to work efficiently and productively wherever they are, and giving the company vital peace of mind that we can monitor our IT equipment and assist if something goes wrong,” says Elms.