Fox IT has announced the launch of ITSM 2.0, a service management framework designed specifically for cloud environments.
The framework aims to provide a bridge between current management best practice and the latest developments in cloud services. Alongside providing business alignment, ITSM 2.0 also offers guidance that embeds technology and processes, and is free to access on line at www.itsm2.com.
“Significant changes in the technology market are revolutionising the way IT services are sourced and delivered. While this is good news for business, the increased speed and fluidity of change in modern environments present management challenges,” commented Fox IT managing director Paul Speers (pictured).