- "Mike, Sorry the article disappointed, it was supposed to introduce some of the themes rather than explor..." - servicedesk360
- "Well after seeing this as a link from an email I was expecting rather more of a debate arround Social Media..." - MIke
- "Speaking as an IT support practice consultant, perhaps the reason why only 50% of businesses use metrics to..." - Noel Bruton
- "Hi Liz, We were very pleased that the prize was won by such a worthy winner and your happy reaction gave t..." - catherine staite
- "I agree with Matt, ITIL is a toolset / framework. what i'm seeing here is what as always been the topic com..." - geoff Cox
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The October/November issue of Supportworld is now online, featuring an article examining the continued relevance of ITIL. The article uses Noel Bruton’s views on ITIL, first seen on ServiceDesk360, as the starting point for debate, and asks a number of respected experts such as Malcolm Fry and Aidan Lawes to challenge Bruton.
You can download the article as a separate document here. Feel free to add your comments below.