Published on November 17th, 20100
ITIL knives are out – Supportworld article now online
The October/November issue of Supportworld is now online, featuring an article examining the continued relevance of ITIL. The article uses Noel Bruton’s views on ITIL, first seen on ServiceDesk360, as the starting point for debate, and asks a number of respected experts such as Malcolm Fry and Aidan Lawes to challenge Bruton.
You can download the article as a separate document here. Feel free to add your comments below.