ICCM has launched version 12 of its e-Service Desk solution, with a redeveloped self-service portal that can present customer specific documents to the end user, and live interactive diagrams of the IT estate.
“Version 12 of our solution is the first step in ICCM’s vision of Total Service Management. This will enable IT teams to provide improvements in productivity, therefore demonstrating return on investment. The developments are testament to how the solution is leading the way in its visionary approach to IT service management,” commented ICCM Solutions’ Jason Gardiner.
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