An executive who has worked at some of the world’s biggest software companies has become CEO of Hornbill Service Management, as the service management specialist announces a radical restructuring designed to consolidate its ITSM standings while expanding into new markets.

Frank McIlroy, formerly of Oracle, BEA Systems, Progress Software and Computer Associates, will head the newly formed service management arm of Hornbill.  McIlroy told ServiceDesk360 he is pleased to join a company already in great shape.  “Hornbill has been profitable since day one, and even when things were tough during 2008/2009, it was adding new customers.  This is a highly competitive market and Hornbill is known for delighting its customers.  I want to take the technology and culture that has proven so successful in the UK and deliver it globally.”

Work has already began; McIlroy says a dedicated business development group has been set up, with Hornbill talking to potential resellers across Europe and into the middle and far-eastern territories.

The new Hornbill Technologies business, which will be run by the founder of the company Gerry Sweeney, aims to take the advanced technological platform that Hornbill has built to serve the service management market and apply it to other business functions and sectors.

Pat Bolger, Hornbill’s chief marketing officer, said that the restructuring allows the service management team to focus on perfecting the products for that market, while Technologies can drive the business into new fields.  “We will be talking to application developers and business about what our technology can do.  Sure, they can build from scratch, but we have the platform that has all the APIs, the certificates, and the framework; they can just get on with the job of building the software they want.”