The deadline for an extensive survey of the service desk industry, which offers participants immediate access to benchmarking data, has been extended to account for the Christmas break.
Instigated by Noel Bruton and announced on ServiceDesk360 here, the number of “I’ll be back in January” replies received made the decision to extend the programme until the 13th January an easy one. “IT support managers need to make decisions. That means getting accurate data about your support team’s performance and having something to compare it to. That’s why we’ve been running the IT Support benchmark, and the more participants, the better,” says Bruton.
Those taking the time to fill in the spreadsheet, which is available to download here will benefit immediately and in the long term.
“Much more than just a daft form, it’s a programmed interactive spreadsheet that starts making calculations about your support desk as soon as you start filling it in. It doesn’t cost you anything, and it takes about twenty minutes to complete it. You get your local results as soon as we can unlock your submitted, valid form. Then later comes the industry report; plus a private, your-eyes-only report that rates your group’s performance against that of other entrants,” concludes Bruton.