Gartner scales back IT spending growth predicationsOnly those IT projects deemed business critical will be funded this year, as doubts linger as to whether the economy has truly recovered. Industry analyst Gartner has responded to growing pessimism regarding the end of the recession by trimming its original estimate of a 5.3 per cent increase in IT spending down to 3.9 per cent. Worries [...] |
The Inevitable Football Analogy – Noel BrutonNoel Bruton explains what the failure of an apparently talented and, until recently, successful English football team can teach us about managing IT staff. As one who enjoys watching football, I was of course disappointed by England’s early exit from the FIFA World Cup. However as one who coaches IT support professionals for a living, I [...] |
 |
Internet Group scoops two IT Service Excellence Awards |
28 Jun 2010comments |
|
The Internet Group emerged as the big winner at the SDI (Service Desk Institute) annual awards, winning two of the four categories. The haul represented the first time that any single business received two awards. The first, Supplier of the Year, was voted by the Internet Group customers, while Matthew John was crowned Professional of [...] |
|
 |
Noel Bruton speaks – recreation, or redundancy? |
18 Jun 2010comments |
|
The highly respected IT support specialists and author Noel Bruton has joined the team of writers here at ServiceDesk360.com, bringing his usual brand of insight, good humour and practical advice. In his first article, Bruton investigates the impact of holidays on support resources. Summer’s here and the time is right. We’re going into a period [...] |
|
 |
SDI Conference – the highlights |
14 Jun 2010comments |
|
I had a great day attending the SDI Conference as a delegate and took away lots of ideas, some of which I’ll share here and will expand on over the coming months. The day started with an exceptional keynote from Kirk Weisler, a motivational speaker who achieved the impossible – getting a room full of UK [...] |
|
 |
Time to eliminate Windows XP? |
11 Jun 2010comments |
|
Analyst Gartner has recommended that companies should be testing and implementing a migration plan to Windows 7 and stop using XP by the end of 2012. The deadline is looming, as Microsoft ends support for XP in April 2014, and new versions of third party applications are not expected to run on the incumbent platform. Gartner [...] |
|
 |
IT director to lead UK’s biggest retailer |
11 Jun 2010comments |
|
Tesco has announced that IT director Philip Clark will take over as chief executive next year when Sir Terry Leahy retires. Clark, who is also responsible for the group’s growing operations in Asia and Europe, has worked for Tesco throughout his career, starting as a shelf stacker before joining the management training scheme and becoming a [...] |
|