Gartner scales back IT spending growth predicationsOnly those IT projects deemed business critical will be funded this year, as doubts linger as to whether the economy has truly recovered. Industry analyst Gartner has responded to growing pessimism regarding the end of the recession by trimming its original estimate of a 5.3 per cent increase in IT spending down to 3.9 per cent. Worries [...] |
The Inevitable Football Analogy – Noel BrutonNoel Bruton explains what the failure of an apparently talented and, until recently, successful English football team can teach us about managing IT staff. As one who enjoys watching football, I was of course disappointed by England’s early exit from the FIFA World Cup. However as one who coaches IT support professionals for a living, I [...] |
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Kent Council service desk in four star bloom |
05 Jul 2010comments |
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Kent County Council (KCC) has been awarded four stars under the Service Desk Institute (SDI) certification programme, and is the first in the public sector to achieve it with six months. The 58-strong service desk team supports several thousand users in Kent, and is rated by the SDI as ‘excellent’ in areas including leadership, policy, strategy, [...] |
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CA hits ISO/IEC 2000 target |
05 Jul 2010comments |
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Software giant CA has attained the global standard for IT service management following a six month project designed to underline its commitment to internal best practice. To meet the criterial demanded by the ISO/IEC 20000 standard, CA has been independently audited to prove its IT service management processes are to a recognised level. Stephen Savage, chief information [...] |
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Cloud to hammer IT departments sizes? |
01 Jul 2010comments |
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Cloud software is being touted as the solution for reducing the size of internal IT departments and simplifying the delivery of IT services. A report from Gartner says that worldwide spending on cloud technologies will grow 16.6 per cent in 2010 for a total outlay of $68.3 billion. By 2014, the use of software, platform and [...] |
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IT spending confidence returns |
01 Jul 2010comments |
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82 per cent of businesses have suffered IT services funding cuts in the last two years, but over half expect improved investment in the next 12 months. The research, conducted by Numara, shows 25 per cent of IT managers blaming problems on a lack of funds, but fears that users blame the IT department when things [...] |
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Cloud to throw public sector cost-cutting lifeline? |
01 Jul 2010comments |
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The 25 per cent public sector spending cuts will spur IT managers to evaluate cloud computing as a money saving solution according to analyst Ovum. Ovum’s research says the public sector prefers on-site storage and deployment for IT functions. However, faced with such dramatic cuts, the cost benefits already recognised by private business will cause [...] |
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