Helping service desks incorporate social media into their support framework is the centrepiece of Sostenuto 4.0, the latest release of Sunrise’s service management software.
The new version of Sostenuto has been rebuilt around the latest web standards which Sunrise says improves its integration with back office and web applications including social media platforms. Such flexibility is vital because it allows IT service management to link into and work more effectively with the rest of the business, according to Sunrise Software sales director Geoff Rees.
“Today’s social media world represents a vital new sales channel for organisations everywhere, and innovations in technology need to help businesses maximise the potential of this new environment. We believe our latest version of Sostenuto will encourage commercial creativity by providing a robust and flexible platform that connects the whole IT service management ecosystem and guarantees significantly enhanced service improvements across the board.”