Holidays and absences throw up challenges for all support teams, so contribute to research which will help create strategies for overcoming difficulties.The summer holidays can be a testing time for support departments with staff on holidays and minds elsewhere. Hornbill Systems has created a survey looking into attitudes into taking time off, considering whether staff will leave their Blackberries at home and how support teams can best prepare for problems.
If you complete the survey (click here) before the 31st July, you will be entered into a prize draw to win a Red Letter Days voucher and ServiceDesk360 will be reporting on the findings after that date.
Hornbill has also announced that it is holding a free event in London to help businesses make a start with ITIL. Places are limited, please get more information from our Events section here.