Published on February 12th, 20101
ITIL architect offers free service catalogue 'menu' guidance
A whitepaper has been made available designed, co-written by the chief architect of ITIL Version 3, Sharon Taylor, to help businesses draw up a ‘menu’ of their services, so they can understand what IT is most useful and commonly utilised by the business.
Entitled: Service Catalogue: 5 Top Tips, the paper has been developed by Taylor and Axios Systems. Drawing on practical experiences regarding the importance of a service catalogue, the paper describes the Return on Investment (ROI) you can gain from implementation, alignment with industry best practices and 5 top tips for service catalogue success.