- "Mike, Sorry the article disappointed, it was supposed to introduce some of the themes rather than explor..." - servicedesk360
- "Well after seeing this as a link from an email I was expecting rather more of a debate arround Social Media..." - MIke
- "Speaking as an IT support practice consultant, perhaps the reason why only 50% of businesses use metrics to..." - Noel Bruton
- "Hi Liz, We were very pleased that the prize was won by such a worthy winner and your happy reaction gave t..." - catherine staite
- "I agree with Matt, ITIL is a toolset / framework. what i'm seeing here is what as always been the topic com..." - geoff Cox
Council staff part of the success story
East Dorset District Council says it has reduced it’s help desk backlog and improved the response time for support requests by 15 and 20 percent respectively with the implementation of Numara’s Track-It! Software. T...
Support software to ensure confidentiality
The International Baccalaureate has replaced a manual system for managing help requests to its finance department with House-on-the-Hill’s SupportDesk software. International Baccalaureate, which offers a curriculum taugh...
360 product round-up
Compliance support, desktop management and self-service were among the issues addressed by products at the Service Desk and IT Support Show, here is a round-up of recent developments. Codework has announced UK distribution righ...
Police service desk hits multi-million pound snag
A human resources service desk designed to reduce the cost of managing 52000 Metropolitan Police Service (MPS) staff is 10 million pounds over budget and six months behind schedule. The Times newspaper says there is no estimate...
Are ITIL and the ServiceDesk making the right connections – exclusive research
The relationship between ITIL and the ServiceDesk is not always easy, and great strides have been made in recent years to bring the technology in line with best practice processes. But has enough been done to improve ServiceDes...
Cloud vendors missing opportunity?
A study of 41 cloud vendors by analyst Yankee Group has revealed the majority offering poor guarantees and limited financial cover in the event of service failure. The research, which includes examination of software giants suc...
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