- "Mike, Sorry the article disappointed, it was supposed to introduce some of the themes rather than explor..." - servicedesk360
- "Well after seeing this as a link from an email I was expecting rather more of a debate arround Social Media..." - MIke
- "Speaking as an IT support practice consultant, perhaps the reason why only 50% of businesses use metrics to..." - Noel Bruton
- "Hi Liz, We were very pleased that the prize was won by such a worthy winner and your happy reaction gave t..." - catherine staite
- "I agree with Matt, ITIL is a toolset / framework. what i'm seeing here is what as always been the topic com..." - geoff Cox
O2 partners BT to offer 'complete' communication and IT offering
Businesses working with disparate suppliers are wasting up to £1.2 billion. UK businesses are wasting £1.2 billion by not shopping around for the best deals on IT services, according to research conducted by Henley Business...
Helpdesk offered advanced call centre-style services
Product designed to bring functionality to IT support traditionally only available to large contact centres. FrontRange has launched a product designed to bring advanced customer management functionality to IT support teams. Ba...
Property specialist gets foot on the ITIL ladder
Hornbill technology helps Knight Frank to answer 97 per cent of calls in five minutes. Property consultancy company Knight Frank is using Hornbill’s Supportworks ITSM software to support 1700 UK staff, with the intention ...
When service desk software became a must buy
Chance encounter leads law firm to upgrade its support technology; enjoys improved efficiency and service levels. The goal of reducing admin costs while improving quality has prompted Scottish law firm MacRoberts to purchase se...
MindTree growth supported by remote management
Avocent technology helps reduce manpower and fault-resolution times for IT specialist. IT solutions company MindTree has chosen Avocent’s DSR2000 remote infrastructure management technology to enable control of its entire...
Service management software struck Accord
ITIL and best practice focus means House-on-the-Hill gets the nod from housing group. One of the largest housing groups in the Midlands, Accord Group, has selected service management software from House-on-the-Hill’s Supp...
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