- "Mike, Sorry the article disappointed, it was supposed to introduce some of the themes rather than explor..." - servicedesk360
- "Well after seeing this as a link from an email I was expecting rather more of a debate arround Social Media..." - MIke
- "Speaking as an IT support practice consultant, perhaps the reason why only 50% of businesses use metrics to..." - Noel Bruton
- "Hi Liz, We were very pleased that the prize was won by such a worthy winner and your happy reaction gave t..." - catherine staite
- "I agree with Matt, ITIL is a toolset / framework. what i'm seeing here is what as always been the topic com..." - geoff Cox
xMatters announces new CTO as executive team grows
Communications and business continuity systems provider xMatters has announced that Abbas Haider is to take up the new position of chief technology officer (CTO), having recently served as the company’s technology evangelis...
Cloud to become primary ITSM delivery method
Founder of SysAid Technologies Israel Lifshitz says that more than three-quarters of customers will be adopt cloud by the end of the year, supporting the predication with figures show that his company’s cloud ITSM sales...
Social media support risk vs rewards
ITSM systems provider ICCM Solutions is warning organisations to exercise greater care when social media is used for internal support and as a service portal, predicting that 57 per cent of customer engagement will be via soci...
SDI promises ‘biggest ever’ conference
The 26th annual Service Desk Institute (SDI) conference, taking place on the 18th and 19th June in Birmingham, is shaping up to be the biggest ever SDI event, with 400 IT professionals from 150 organisations attending. With a...
SITS13 success sees 70 per cent rebooking for next year
The recent Service Desk and IT Support Show (SITS) has been deemed both highly successful and productive after attracting more than 4,300 visitors, with 70 per cent of exhibitors already booking for next years event. The show ...
Meaningful service desk metrics – download the full paper
SITS13 saw the launch of an exclusive White Paper – ‘Demonstrating service desk value through more meaningful metrics’. Visitors to the Day 1 Breakfast Briefing got detailed insight from an expert panel, wh...
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