- "As a result of this acquisition, Its so predictable that Numara products will become more and more expensiv..." - Bharathi Priya
- "This would actually work in the corporate world. It may start of small but it would grow for sure. The co..." - Miguel
- "Truly stunned by some of the comments here! As others have posted, this already happens, the only sligh..." - Noel Andrews
- "I think the key to customers happily using the Service Desk is in our relationship with them - not using ja..." - Julie Thompson
- "If peer support is so attractive for people (as it seems to be) then surely the answer is to make the servi..." - Graham Ridgway
SDITS12 goes Back2ITSM
This year’s Service Desk and IT Support Show (SDITS) features a huge education programme, with visitors given free insight from the top ITSM practitioners and experts. Yet this year, the event will allow the visitors to dec...
Hornbill to end the SaaS debate with latest release?
Hosted, on-premise or SaaS; it is a decision that procurement professionals know will have long-term implications when deciding to replace their service desk, yet Hornbill has posed a different question – why choose at al...
Blockbuster ITSM announcements are like future-defining buses
Two very significant software companies have announced their ITSM software plans, and James West says this could be a watershed moment which defines an industry on the brink of changing forever. Everyone I have spoken to has sa...
Salesforce.com promises IT support, without an IT department
Businesses can now build an effective, multi-channel, mobile support operation, including social networking, over a single weekend without any IT staff. That’s the bold pledge of Salesforce.com, which has promised to transfor...
Mid-market becomes key battleground as BMC acquires Numara
The growing strategic value of the mid-market ITSM software market has been underlined after enterprise software giant BMC declared its intention to acquire Numara Software. In its announcement of the buyout, BMC has clearly a...
IT managers see influence grow as tech becomes business saviour
Public sector IT managers are seeing their influence grow at a strategic level as local authorities entrust technology to offset budget reductions, according to a study from Socitm. Mirroring findings recently reported by SD...
