- "Mike, Sorry the article disappointed, it was supposed to introduce some of the themes rather than explor..." - servicedesk360
- "Well after seeing this as a link from an email I was expecting rather more of a debate arround Social Media..." - MIke
- "Speaking as an IT support practice consultant, perhaps the reason why only 50% of businesses use metrics to..." - Noel Bruton
- "Hi Liz, We were very pleased that the prize was won by such a worthy winner and your happy reaction gave t..." - catherine staite
- "I agree with Matt, ITIL is a toolset / framework. what i'm seeing here is what as always been the topic com..." - geoff Cox
Glastonbury Festival goes 4G in UK first
Those attending the 2013 Glastonbury festival will be able to take advantage of improved mobile data speeds as EE reveals plans to install the first ever temporary dedicated 4G network on the Somerset site. A far cry from the...
Ferrari selects Kaspersky to help protect drivers
Sports car manufacturer and Formula One team Ferrari has announced the deployment of IT security software from Kaspersky Lab to protect its IT estate. Ferrari required a security solution that would protect not only office PCâ...
Lessons from SITS13 part 2
It’s the turn of Duncan Watkins to chronicle his journey through SITS13, taking in presentations from John Lewis, Barclay Rae, Kaimar Kaur and…Catwoman? ITSM – the John Lewis way presented by Simon Skelton The...
xMatters announces new CTO as executive team grows
Communications and business continuity systems provider xMatters  has announced that Abbas Haider is to take up the new position of chief technology officer (CTO), having recently served as the company’s technology evangelis...
Cloud to become primary ITSM delivery method
Founder of SysAid Technologies  Israel Lifshitz says that more than three-quarters of customers will be adopt cloud by the end of the year, supporting the predication with figures show that his company’s cloud ITSM sales...
Social media support risk vs rewards
ITSM systems provider ICCM Solutions is warning organisations to exercise greater care when social media is used for internal support and as a service portal, predicting that 57 per cent of customer engagement will be via soci...
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