- "I like the idea of social IT, but I am not sure how you get around response time and ownership of resolutio..." - Tal
- "Noel - an excellent article, written in your own inimitable and honest style, stating with great accuracy t..." - Jo Johns
- "This reluctance to speak means that both parties are missing a great opportunity." - James brewster
- "On the face of it, providing a central and shared repository for ITSM real-life practice seems a good idea,..." - Noel Bruton
- "Your example of running IT like the Fire Service is an interesting one... ironically, here in NZ the "slack..." - Chris Balm
Banks struggling with outdated IT systems
Financial institutions in Europe are stunting their own growth by relying on outdated IT, with a study from Infosys-Finacle finding that 75 per cent of banks are making it difficult to add new products and services because o...
Why the ‘single standard’ for mobile support is broken
Organisations must rip up the ‘single standard’ for managing BYOD (Bring Your Own Device) and create a multi-tiered approach which states what services are offered to each device. As previously reported by ServiceDesk360,...
ITSM Job of the Month – May 12
An exciting opportunity has arisen for an experienced Service Transition Project Manager to join a well-established blue chip organisation covering two sites in both Huntingdon and London. As a Service Transition Project Manage...
Social IT support strikes back – planning for change
According to SDITS12 general consensus, topics don’t get hotter or more controversial than social IT support. Maff Rigby of IT SmartDesk proved to be voice of reason at the event, discussing strategies for making social IT a...
Technology masterclass – perfecting remote support
To maintain its reputation for offering class-leading IT support, UK-based Pure Technology began investigating remote support in 1997. Explaining how Pure worked with Bomgar to overcome concerns regarding remote IT support ...
IT managers struggle to keep up with tech developments
IT bosses are struggling to support the plethora of personal mobile devices appearing in the workplace, with a study by LANDesk showing 96 per cent of managers reporting that staff are now using more than one computing device...
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