Published on July 10th, 20120
Servicedesk/helpdesk – how do you measure up?
In the not-so-distant past, we called our service desks ‘help desks’. Not anymore, but what caused the change? Daniel Wood, head of research for Service Desk Institute (SDI), will discuss the meaning behind the name change and what it means to IT support as part of an interactive webinar on 12 July at 10am.
Called ‘Turning your helpdesk into a servicedesk’, the session will discover whether your facility is offering maximum value to your business, while offering ‘essential lessons’ from history and takeaways to turn into immediate action.
To register, click on the title of the webinar above.