TheService Desk Institute (SDI) is running a workshop discussing how social media can work for service desks.
The course, which is announced as the SDI’s LinkedIn group reaches 1300 members, gives guidance for implementing an effective social media strategy, and will explore topics including planning, integration, ethics, and how to monitor and manage online service reputations.
The one day course is being held on the May 25, details of which can be found here. SDI has also launched a virtual service desk analyst course – allowing professionals around the globe to gain a recognised SDI/SDA qualification without leaving their desks.
You can also follow SDI on Facebook.
Copyright © 2012 ServiceDesk360 All Rights Reserved.