Two of the most influential industry bodies are running their first ever joint event called Raising Service Desk Standards.
Taking place on the 15 September 2011 at the Hilton in Liverpool, the event co-hosted by the SDI (Service Desk Institute) and itSMF (IT Service Management Forum) is designed to move beyond the service desk basics such as incident and problem management. It will instead focus on issues such as how to secure budget for the department, motivating staff and creating a pro-active service function.
• If you haven’t already, please take two minutes to fill in the Service Desk Census 2011. Just four questioned are posed helping build a picture of the industry for everyone to reference. Participants are entered into a draw to win a Fortnum and Mason Champagne and Truffle Set.
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